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Title

Information Technology Specialist 

About the Organization YWCA Minneapolis is a nonprofit organization founded in 1891 as a member of YWCA USA, the oldest and largest multicultural organization in the world.

The mission of YWCA Minneapolis is eliminating racism, empowering women and girls, and promoting peace, justice, freedom and dignity for all. Our vision is to be the most trusted and effective change agent in the journey to eliminate racism and sexism in our community.

We are a trusted social justice organization with a 129-year history of advocacy for women and children. More than 30,000 people in our community are served every year by YWCA Minneapolis, through award-winning programs, classes, and workshops.

YWCA Minneapolis strives every day for:
• Race and gender equity
• Economic independence for women
• Respect for diverse cultures
• Children and youth who thrive
• A community that is vibrant and healthy

 
Category Information Technology  
Description

JOB SUMMARY:

This position is responsible for providing all areas of computer related technical support including installation, maintenance and troubleshooting of personal computers, peripherals, network appliance, applications software and telecommunication equipment and services. Incumbents may manage technical projects and provide training on basic computer usage, applications software and telephone system for staff. Researches technology related solutions to meet business needs. Works with other departments to maximize efficient use of technology across the organization.

 

ESSENTIAL FUNCTIONS:

  • Install and configure computer systems, applications, telecommunication system, and other peripherals.
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges.
  • Resolve technical issues related to network interruptions.
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
  • Assist management in creating training materials pertaining to computer troubleshooting and usage.
  • Actively update, maintain and monitor certain aspects of computer network systems and appliances.
  • Manage assign technology projects including researching solutions, working with other departments and external vendors to meet project goals and taking ownership of post-implementation challenges.

 

RELATIONSHIPS:

This position reports to the IT Director. The incumbent will interact with all levels of employees within the organization. Critical relationships will include the IT Director, IT Network Administrator, IT Technician, Cross Functional Teams, vendors, and volunteers.

 
Position Requirements

QUALIFICATIONS:

  • Vocational degree in networking and hardware support or at least three years of work experience troubleshooting systems and peripherals in a PC/Windows domain environment.
  • Excellent understanding of Windows 10 Professional operating system.
  • Fluency with Microsoft Office applications.
  • Knowledge of basic TCP/IP principles in a LAN/WAN environment.
  • Prior experience with group policy and maintaining aspects of Microsoft Active Directory, Exchange Online, Office 365, SaaS Cloud Solutions, SQL, and shared file servers.
  • Must be well organized and self-motivated.
  • Ability to provide excellent customer service in a multicultural environment through timely response and thorough attention to problem identification and resolution.
  • Ability to work collaboratively with a team to meet organizational needs.
  • Must be able to manage and prioritize multiple simultaneous tasks.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from staff in non-technical terms.

 

WORKING CONDITIONS:

  • Regularly required to sit, stand, walk, reach with hands and arms, climb, stoop, kneel, crouch, crawl, talk, and hear.
  • Frequently required to use hands, finger, handle, or feel.
  • Frequently lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision and ability to see colors.
  • Frequently travel between sites.

 

ADDITIONAL NOTES: This job description represents the major functions but not intended to be all-inclusive.

 

Benefits: We offer a comprehensive Benefits Package, including Health, Dental, Vision, Disability & Life Insurance; Flexible Spending Accounts; Retirement Plan; generous Paid Time Off, FREE YWCA Minneapolis Health & Wellness Membership; reimbursement for Continuing Education and support for Professional Development.

Compensation: The pay range for this position is $47, 000 - $58, 800 per annual (depending on qualifications)

 

 
Full-Time/Part-Time Full-Time  
Salary  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Location Midtown YWCA Minneapolis  
EOE Statement YWCA Minneapolis is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  
HoursPerWk None Specified 

This position is currently accepting applications.

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