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Claims Resolution Specialist  

EOE StatementCPSI is a proud equal opportunity employer (EOE). However you identify and whatever background you bring, we welcome you to apply to any role that would make you excited to work in healthcare. All employment decisions are based on business needs, job requirements and individual qualifications, regardless of race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. We are committed to being a company where people thrive by being themselves and are inspired to do their best work every day.

TruBridge, a national healthcare software and services provider, is seeking qualified individuals to support the TruBridge RCM Claims Submission & Scrubbing software. Responsibilities include troubleshooting, project management, and ongoing customer support regarding claim submission. Relocation for this position is not required.


  • Assists customers with ongoing support and troubleshooting for the Remittance Management and Electronic Remittance Advice (ERA) Retrieval modules.
  • Keeps customers and support situations updated with the current status.
  • Gathers all pertinent information from customers.
  • Works directly with customers to resolve support situations.


  • Bachelor's degree or equivalent in Accounting, Finance or related field is required.
  • Minimum of 3-5 years of related work experience, preferably in the health care industry.
  • Excellent communication (written and oral) and interpersonal skills.
  • Must be detail oriented and able to work issues to resolution.
  • Must be able to work independently and as a team member in a fast-paced environment while managing multiple priorities.
  • Strong Microsoft Office Skills
  • Ability to collect and analyze data, define problems, troubleshoot solutions
  • Understanding of healthcare billing, finance and accounting principals
Position Requirements

Desired skills and experience include:

  • Two or more years’ experience in healthcare revenue cycle management
  • Two or more years’ experience in healthcare information technology
  • Familiarity with one or more HIS systems such as Thrive, Centriq, Meditech, EPIC, Cerner, etc.
  • Experience with HIPAA X12 Transactions
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities simultaneously

Educational Requirements:

  • Bachelor's degree in business administration, computer science, economics, finance, accounting, or related field or equivalent technical degree is desired
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