The Richmond Behavioral Health Authority is hiring for a part time qualified and highly motivated individual(s) to join our Access & Emergency Team as a Docket Case Manager. This individual(s) will perform intermediate professional work assessing client need for individuals referred to the Mental Health Docket, developing, implementing and monitoring service delivery and assistance plans, coordinating and monitoring services with other agencies, counseling and assisting clients, maintaining records and files, preparing reports, and related work as apparent or assigned. Work is performed under the limited supervision of the assigned supervisor.
Essential Functions
Assesses client service needs, capabilities and appropriateness for services; presents options and services based upon a needs assessment.
Develops an individual service plan of care and services appropriate to the evaluation with the client/family consensus; reviews and updates service plans.
Makes referrals and linkages to appropriate agencies for services; coordinates client services and treatment with multiple service providers and agencies.
Evaluates the quality of services provided and changes in client’s condition and counsels clients as necessary; evaluates client’s environment for safety, security, negative factors and productivity; compiles and analyzes data relating to complaints; identifies and works to resolve problems.
Plans and facilitates group sessions with clients participating in community activities and/or to promote recovery and educate clients.
Provides motivational counseling to clients to facilitate/improve engagement in services that support recovery.
Assists clients with activities of daily living including hygiene/bathing.
Assists with the orientation and training of newly hired staff; .
Orients and trains newly hired staff; evaluates staff performance as directed.
Serves as liaison to public agencies and provides information regarding Authority programs and services.
Attends inter-disciplinary team meetings to discuss decisions for client plan of care; provides or arranges transportation; assists with discharge planning.
Provides crisis intervention and prevention services.
Prepares a variety of reports; prepares and maintains client charts and other records.
Attends meetings, staffings and conferences as they relate to client, staff and program needs.
Attends court hearings; testifies in court.
Assists in curriculum development and resource tools.
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