Share Email Opening Title Customer Engagement Specialist   Description Job Summary: The Customer Engagement Specialist position in the Certification and Credentialing Services Department is responsible for providing effective customer service and engagement support in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures. This position is responsible for supporting continuous engagement programs and communications to encourage participation and enthusiasm for renewal and recertification programs. The position is responsible for providing information, working in records, and appropriately routing calls and emails as required. This position is critical and serves as the front line for renewal and recertification of certificants and credential holders. Duties/Responsibilities: Answers incoming telephone calls and responds to caller inquiries. Transfers incoming emails to appropriate team members or replies as appropriate. Gathers information from callers to assist in determining whether an issue exists, clarifies issues stated by callers, assists with determining the cause of any issues, assists with expediting solutions where needed, and follows up appropriately to ensure resolution. Provides information to appropriate staff so that issues are resolved in a timely manner. Supports continuous engagement programs and communications to encourage participation and enthusiasm for renewal and recertification programs. Identifies and documents quality of service issues or patterns and informs appropriate staff in order to help ensure effective and long-term solutions. Organizes and files documentation, including but not limited to mail, status option change forms, and verification of certification. Organizes and scans files for storage and keeps records of items stored and saved. Assists with mailing certificates and other departmental communications. Other duties as assigned. Supervisory Responsibilities (if applicable): None.   Full-Time/Part-Time Full-Time   Shift Days   Exempt/Non-Exempt Non-Exempt   Open Date 1/8/2021   Location National Board for Certified Counselors   EOE Statement NBCC and Affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This position is currently not accepting applications. To search for an open position, please go to http://NationalBoardForCertifiedCounselorsInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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