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Content Development Manager 


Job Summary:

The Content Development Manager is responsible for recruitment and management of subject matter experts (SMEs) and item/narrative writers who will be developing and reviewing the content of all the high-stakes and other examinations developed and maintained by NBCC. The Content Development Manager will maintain a scholarship library to be used by our item writers and exam committees. The Content Development Manager will also provide direct support to the Content Development Coordinator as well as indirect support to all item/narrative writers through ongoing training and examination material development. The Content Development Manager will engage in regular communications with the item/narrative writers, SMEs and other exam committee members, finance department, and NBCC legal support staff with regards to SMEs and item/narrative writers’ recruitment, contracts, and payments. The Content Development Manager is crucial in maintaining the security and integrity of the overall examinations. Confidentiality of examination item discussions and item content is critical to the success of the Assessments Department programs.

Position Requirements


  • Leads in the recruitment and coordination of subject matter experts (SMEs) and item/narrative writers for all exam committees.
  • Develops and maintains a content development calendar/schedule for all examinations.
  • Manages item/narrative writing activities and exam meetings with full understanding of the features of current exam writing and item banking software.
  • Contributes to the flow of multiple exam development activities simultaneously.
  • Leads the development of written policies and procedures for SME and item/narrative writer recruitment, training, and contract review.
  • Co-facilitates and manages item/narrative writer trainings, monitors progress, and prepares training and follow-up materials.
  • Updates and develops slides, presentations, handouts, and other materials used in content development trainings.
  • Maintains appropriate and accurate records of all content development and maintenance activities.
  • Prepares documents and materials for exam committee meetings as well as attends all exam committee meetings and supports content development process with SMEs.
  • Coordinates the convening of committee meetings and other non-scheduled meetings and teleconferences.
  • Writes reports to capture the progress of exam development meetings.
  • Maintains security of confidential test content, review information, and item writer contracts.
  • Maintains a digital scholarship library.
  • Manages users and permissions for the scholarship library, including updating resources and providing recommendations for technological advancements and best practices in the digital scholarship industry.
  • Identifies scholarship materials to present to item writers, SMEs, and Technical Advisory Committees (TACs).
  • Coordinates with the Accounting Department and the administrative team on payments to item writers, SMEs, and focus groups.
  • Manages the communication and processes involved in contract development and completion for all exams with the Legal Department of NBCC.
  • Manages and reviews contracts and agreements for all item writers and works with the NBCC Accounting Department to ensure timely and appropriate payments to item writers according to contract terms.
  • Provides high-level administrative updates to the Content Development Coordinator.
  • Supports the Examination Appeals Specialist in the management of content appeals.
  • Effectively collaborates within the department and with multiple departments (including IT, communications, marketing, project management, facilities, and travel) as required to maintain a steady flow of the department’s projects.
  • Develops and strengthens communication and relationships with professional counseling organizations and academic programs across the country.
  • Travels to conferences and participates in virtual professional development and networking activities.
  • Other duties as assigned.

Supervisory Responsibilities (if applicable):

  • Recruits, interviews, hires, and trains new staff.
  • Oversees the daily workflow of the department.
  • Provides constructive and timely performance evaluations. 
  • Handles discipline and termination of employees in accordance with company policy.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent sales and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Must be able to work from home as needed.


  • Adaptability – Ability to adjust to circumstances and think creatively.
  • Attention to Detail – Ability to pay close attention to detail for accuracy and thoroughness in completing work.
  • Change Management – Ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change. 
  • Collaboration – Must be able to work cooperatively with other individuals and make valued contributions to the outputs of others in order to assist own team or project to achieve the required outputs.
  • Communication – Must be able to listen to others, process information, and communicate effectively. Proven ability to communicate effectively and professionally, in verbal, written, and visual formats, with leadership, departmental staff, and both internal and external audiences
  • English Language – Knowledge of the structure and content of English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Following Instructions – Ability to apply knowledge and understanding to carry out instructions furnished in written, oral, or diagram form.
  • Initiative – Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action.
  • Listening Skills – Must be able to listen to others, process information, and communicate effectively.
  • Office Communication – Ability to write reports and business correspondence. Ability to read, analyze, and interpret general business correspondence, professional journals, or technical procedures.
  • Prioritization – Ability to prioritize, organize, and accomplish work in a timely manner. Ability to proactively manage and prioritize projects and activities with firm deadlines. Ability to work effectively in a team setting and independently on concurrent processes and projects to meet established goals, deadlines, and quality standards.
  • Problem Solving/Analysis – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to creatively overcome obstacles to achieve goals.
  • Project Management – Ability to work on projects with firm deadlines, project plans, and budgets.
  • Task Management – Involves working efficiently and competently.
  • Technical Knowledge – Working knowledge of Microsoft Office products, as well as InDesign. Working knowledge of desktop publishing software.
  • Work Planning and Project Management – Ability to develop specific goals and plans, organize and accomplish work.
  • Written Communication – Ability to provide information and ideas in writing so others will understand.

Education and Experience:

  • Master’s degree is required.
  • 1–2 years of research experience required.
  • Experience with project management tools, such as Smartsheet and MS Project.
  • 1–2 years of experience in recruitment and management of contracted staff in professional certification or educational setting is preferred.
  • Must be proficient in Microsoft Office, Excel, and PowerPoint.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually quiet.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Regularly required to use hands and reach with hands and arms. 
  • Regularly required to sit for long periods.
  • Frequently required to communicate with others verbally.
  • May require overnight travel. 
  • May need to be able to work from home for extended periods of time.



  • $55,000 - $73,000
Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Exempt  
Open Date 1/5/2021  
Location National Board for Certified Counselors  
About the Organization The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and administer a national certification system and to identify qualified counselors who have voluntarily sought and obtained NBCC board certification. The organizational mission is to advance counseling as the premier certification body of the profession with the vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is composed of three organizational affiliates: The National Board for Certified Counselors (NBCC), the Center for Credentialing & Education (CCE), and the NBCC Foundation (NBCCF).

NBCC and Affiliates has operations and partnerships in approximately 40 countries providing professional certifications, occupational credentials, training programs, educational activities, and public mental health services through institutes and residencies. Over 66,000 board certified counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services, and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals.

NBCC's primary organizational functions relate to the development and operation of quality credentialing, certification, and quality assurance programs. CCE creates and administers other occupational programs, including education and training activities, and leverages credentials to best serve communities. Additionally, CCE provides management services for associations, boards, agencies, and other organizational clients. NBCCF administers programs focused on capacity building, the expansion of access to mental health services in underserved and never-served communities, and the development of high-quality professional development resources for counselors.  
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently accepting applications.

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