GENERAL STATEMENT OF DUTIES:
Performs technical tasks that encompass the installation, administration, and optimization of technology solutions and related devices for users and departments. Ensures the availability of systems, configuring new implementations, and ongoing support existing installations. Ensures the physical security, integrity, and safety of all technology solutions. Participates in the installation, monitoring, maintenance, support, and optimization of all hardware, software, and communication links. Works under the supervision of the Chief Information Officer or designated staff member.
STATEMENT OF TASKS:
Receive, review, and implement requests from the department leadership;
First Line troubleshooting of computer and peripheral issues and provides hardware replacement, cleaning or repair as needed;
Answers Help Desk line and interfaces with public;
Works closely with both technical and non-technical staff to resolve, document, and support a variety of issues and services;
Provisions user accounts across a variety of hosted services;
Deploys, and maintains end user computing devices and peripherals;
Administers security solutions on all supported systems;
Creates and maintains documentation as it relates to configuration, processes, system changes, service records and security configuration;
Supports equipment including: desktop, mobile devices, printers, telephone, conference room equipment, and their associated operating systems and software;
Assist with monitoring the operation and performance of department specific applications and troubleshoot and resolve problems;
Assist with providing training and written documentation for support personnel, internal/external customers, management, and others as necessary;
Assist in research on relevant technology products, services protocols, and standards to remain abreast of developments in the IT industry;
Attend training (seminars, conferences, trade shows, or other ongoing education) to ensure minimum skill levels and certifications (or equivalent) in all applicable technologies, and to ensure familiarity with new and emerging technologies and trends in supported systems;
Ensure consistent documentation, training and certification on systems, processes and procedures.
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