Position Summary: This position is responsible for providing and assisting families, caregivers, or self-advocates with an array of formal and informal services and supports provided to the individual or families who are experiencing social, medical, health care, emotional, developmental, physical, intellectual, and/or behavioral challenges in their home, school, placement, and/or community. This position also provides a structured, strength-based relationship between a Family Navigator and the family, caregiver, or self-advocate for the benefit of the member. This position is responsible for ensuring best practices, supports based on the personal outcomes of the individual and/or family, compliance with all state, federal, and agency standards as required for assigned services.
Essential Job Functions:
Assist self-advocates, families, and caregivers during life transitions by educating them about systems, processes, and resources.
Facilitate communication when needed between self-advocates, families, and caregivers and health care providers to insure needs are adequate and met in a timely manner.
Provide resources for the families and caregivers on their parenting/caregiving journey to reduce isolation and feelings of stigma, blame, and hopelessness.
Assist self-advocates, families, and caregivers to identify and contact service providers with expertise and skilled at working with those with IDD.
Assist self-advocates, families, and caregivers with preparing for meetings and accompany them when needed.
Educate self-advocates, families, and caregivers about various funding sources available to them.
Answer “Warm Line” calls from self-advocates, families, and caregivers for information.
Provide resource materials and directories to help self-advocates, families, and caregivers, identify relevant services and sources.
Perform outreach and engage with self-advocates, families, and caregivers, to ensure information being provided is meeting their needs and progress is being made.
Inform self-advocates, families, and caregivers, about the grievance and appeals process for specific agencies.
Perform outreach in the community to raise awareness, reduce stigma, and engage self-advocates, families, and caregivers in services.
Facilitate meetings and connections with self-advocates, families, and caregivers, to promote self-care, strengthen social connections, and decrease isolation.
Assist self-advocates, families, and caregivers, with identifying, connecting, and/or reconnecting to natural supports to participate and integrate into the community.
Facilitate connections between self-advocates, families, and caregivers, and others with similar life experiences.
Network and collaborate with the community to create resources to meet unmet needs,
Help self-advocates, families, and caregivers, identify and get involved in leisure and recreational activities in their community.
Completes all required documentation to ensure local, state, federal and Agency requirements are met.
Ensures necessary authorizations are in place before service provision.
Maintains availability for self-advocates, families, and caregivers, and Service Providers in times of emergencies.
Maintains records in compliance with the MCO and ESUCP’s Quality Management requirements.
Maintains regular attendance and punctuality, manages use of PTO time, and follows all policies and procedures regarding time off.
Follows all ESUCP Policies and Procedures.
Demonstrates Easter Seals valued behaviors of Accountability, Commitment and Caring as appropriate to position.
Completes required training within prescribed timeframes.
Performs related duties as requested
Supervisory Responsibility: None
Have personal experience providing care to a loved one with IDD or have IDD
High School diploma or equivalent appropriately accredited by the appropriate state department of education
A valid North Carolina driver’s license, good driving record and insurability is required.
Must have reliable transportation that will allow movement throughout the program delivery area.
Knowledge, Skills and Abilities:
Knowledge of reputable sources to assist self-advocates, families, and caregivers’ lives in all areas of development.
Ability to manage diverse duties and multiple priorities.
Ability to maintain effective relationships with individuals, families, caregivers, community agencies, and volunteers
Essential physical requirements:
Must possess the visual acuity to develop written correspondence and determine accuracy, neatness and thoroughness of the work assigned.
Must be able to physically perform the basic life operational functions of talking, hearing, sitting for long periods of time and performing repetitive motions, such as using a computer.
Must be able to speak audibly, write legibly and perform repetitive motions such as typing.
Work is done in office, homes and other community settings.