The Customer Service - Web Support Representative responds to inbound support emails, social media messages and online reviews. They must provide outstanding customer service to all Winegard customers.
- Respond to customer emails, social media messages and online business reviews.
- Assist with placement of orders, refunds, or other issues.
- Maintain detailed and accurate records according to policy
- Consistently demonstrate problem identification and resolution skills while working with customer issues
- Answer questions about warranties, repairs, parts, etc.
- Maintain high level product knowledge
- Perform full range of activities necessary to provide outstanding Customer Support (product inquiries, order entry, etc.)
-Provide basic troubleshooting steps on all products
- Other duties as assigned