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Customer Service: Web Support Representative 

About the Organization Winegard's mission is to create the world's most innovative and easy-to-operate smart connectivity solutions.

Our products for the home, RV, marine, and industrial markets are designed to foster harmony by erasing the lines between technology and human experience. Customers should have the right tools to live, work, and play wherever and however they want.

Headquartered in Burlington, Iowa, Winegard continues to grow with locations across the U.S.A. The Iowa-based facility totals 410,000 sq. ft. and includes a state-of-the-art testing, validation, and measurement center.

The Customer Service - Web Support Representative responds to inbound support emails, social media messages and online reviews. They must provide outstanding customer service to all Winegard customers.


Primary Responsibilities:

- Respond to customer emails, social media messages and online business reviews.

- Assist with placement of orders, refunds, or other issues.

- Maintain detailed and accurate records according to policy

- Consistently demonstrate problem identification and resolution skills while working with customer issues

- Answer questions about warranties, repairs, parts, etc.

- Maintain high level product knowledge

- Perform full range of activities necessary to provide outstanding Customer Support (product inquiries, order entry, etc.)

-Provide basic troubleshooting steps on all products

- Other duties as assigned

Position Requirements


- Great written communication skills

- Demonstrate email/online etiquette and customer-oriented behavior at all times

- Must have intermediate computer skills

- Experience in dealing with customers and handling and resolving customer issues is preferred

- Must be highly motivated, detail oriented, self-starter who is comfortable working in a team environment

- Capable of multi-tasking in a fast-paced work setting

- Maintain a professional customer-oriented image

- Associates degree or higher is preferred

- Must be able to work 8:00am-5:00pm M-F with one Saturday per month

- Present a positive, professional company image at all times

Location Winegard Company  
Salary Range  
Full-Time/Part-Time Full-Time  
Shift Days  
Close Date 2/10/2021  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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