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Title

Customer Service: Web Support Representative 

About the Organization Winegard Company is a trusted connectivity partner for designing and manufacturing the greatest range of world-class connectivity products and services, including WiFi and 4G LTE, satellite, broadband, video and over-the-air technology for residential, commercial and mobile applications. Founder, John Winegard, invented the multi-channel Yagi antenna and since its incorporation in 1953, Winegard has designed more than 1,000 antenna models and been granted more than 90 U.S. patents. The company's heritage includes recognition by NASA for contributions to the Apollo 11 mission, and the induction of founder John Winegard into the Consumer Electronics Association Hall of Fame. Winegard's high performance designs for TV, wireless and cellular technologies are manufactured in the U.S.A. The company is developing technologies to create 'smart hubs' that use cloud services to check on, manage and control devices in RVs, boats, semi-trucks and more. The Iowa-based facility totals 410,000 sq. ft. and includes a state-of-the-art testing, validation and measurement center. Headquartered in Burlington, Iowa, Winegard has locations in Illinois and Indiana. www.winegard.com

 
Description

The Customer Service - Web Support Representative responds to inbound support emails, social media messages and online reviews. They must provide outstanding customer service to all Winegard customers.

 

Primary Responsibilities:

- Respond to customer emails, social media messages and online business reviews.

- Assist with placement of orders, refunds, or other issues.

- Maintain detailed and accurate records according to policy

- Consistently demonstrate problem identification and resolution skills while working with customer issues

- Answer questions about warranties, repairs, parts, etc.

- Maintain high level product knowledge

- Perform full range of activities necessary to provide outstanding Customer Support (product inquiries, order entry, etc.)

-Provide basic troubleshooting steps on all products

- Other duties as assigned

 
Position Requirements

Requirements:

- Great written communication skills

- Demonstrate email/online etiquette and customer-oriented behavior at all times

- Must have intermediate computer skills

- Experience in dealing with customers and handling and resolving customer issues is preferred

- Must be highly motivated, detail oriented, self-starter who is comfortable working in a team environment

- Capable of multi-tasking in a fast-paced work setting

- Maintain a professional customer-oriented image

- Associates degree or higher is preferred

- Must be able to work 8:00am-5:00pm M-F with one Saturday per month

- Present a positive, professional company image at all times

 
Location Winegard Company  
Salary Range  
Full-Time/Part-Time Full-Time  
Shift Days  
Close Date  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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