Share Email Opening

Service Support Associate 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Service Support Associate

Provide service operations support related to manufacturing and distribution of medical laser equipment to domestic and international customers.

Duties and Responsibilities

  • Assembly of internal and external customer orders and prepares goods for shipment. 
  • Open calls/Sales orders within Sciton’s ERP system to track movement of parts and field service activity
  • Receipt of parts and closing calls to initiate billing upon completion of field service activities
  • Work with management to resolve issues that may surface during the call closing process
  • Update Material Order Spreadsheet during and after call processing.
  • Review and update customer installed base, as required
  • Respond to internal and external customer requests as needed. 
  • Update Sciton Store upon request. 

Other Tasks:

  • Weekly Inventory 
  • Assist with scanning and maintaining electronic device history records (eDHRs) and other corporate documentation
  • As assigned by management
Position Requirements


  • 1-2 years of work experience, preferable within manufacturing operations
  • Computer skills in Microsoft Office, especially Excel and Word
  • Enterprise solution software familiarity is a plus
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • Self-motivated, results-oriented, highly-organized, creative, enthusiastic, and capable of
  • staying under control with pressure from multiple ongoing projects
  • Flexible, with the ability to multi-task
  • Excellent oral and written communication skills
  • Ability to work independently as well as in a team environment


The compensation package is comprised of base wage, performance bonus, and equity participation in a pre-public company. Sciton offers a competitive salary and incentive package which includes:

  • Medical, dental, vision and life insurance
  • Company paid holidays, and accumulated vacation days
  • Incentive bonus based on achievement of individual and/or company performance goals ??????????????
Full-Time/Part-Time Full-Time  
Position Customer Support Associate  
Location Palo Alto (HQ)  
About the Organization SCITON, a privately held and employee-owned company headquartered in Palo Alto, California, is a leading manufacturer of medical and aesthetic lasers and light source technologies. Founded by the laser industry's preeminent engineers and physicists, our mission is to provide best-in-class solutions to improve human conditions.

Our culture and company strength stems from our diverse collection of talented and motivated employees. One word that best describes Sciton is ‘Family' because we treat each team member like family. We give our employees the support, recognition, and room to grow their careers within Sciton.

We empower our people to develop their creative geniuses. In fact, we incentivize creativity and innovations to all our people. We look for lifelong learners, problem solvers, and individuals who excel in a challenging, team-oriented environment. We hire individuals who want to retire with us. How do you feel about that?


This position is currently not accepting applications.

To search for an open position, please go to


Other Jobs Within Same Category
Internal Customer Support Associate in Palo Alto, CA
Posted on: 4/16/2021
[Apply Now]

International Technical Support in Palo Alto, CA
Posted on: 3/25/2021
[Apply Now]

Field Service Engineer - Dallas, Texas in Dallas, Texas
Posted on: 2/25/2021
[Apply Now]

Entry Level Service Contract Associate in Palo Alto, CA
Posted on: 2/18/2021
[Apply Now]

Internal Customer Support Associate in Palo Alto, CA
Posted on: 2/5/2021
[Apply Now]

Other Jobs Within 60 Miles
Director, Sales Operations in Palo Alto, CA
Posted on: 2/18/2021
[Apply Now]

IT Support Specialist Tier 1 in Palo Alto, CA
Posted on: 3/12/2021
[Apply Now]

Jr. Salesforce Administrator in Palo Alto, CA
Posted on: 3/22/2021
[Apply Now]

Infor CSI Systems Administrator in Palo Alto, CA
Posted on: 4/5/2021
[Apply Now]

Technical/Medical Device Sales Recruiter - Remote in Remote, CA
Posted on: 4/14/2021
[Apply Now]


AppOne.comTM   copyright©1999-2021 HR Services, Inc.
Click here for technical assistance.