Job Information: Club Services Assistant (position open until filled) Job

Definition and Purpose

Under the direct supervision of the Assistant Coordinator - Club Services, the Club Services Assistant is responsible for providing quality customer service to Cal Poly Recognized Student Organizations (RSO’s). The Club Services Assistant is also responsible for processing club paperwork and assisting with the execution of all technical aspects of the Club Services program.

Additionally, all ASI employees are responsible for upholding the core values of the organization including but not limited to exhibiting professional behavior, acting as a role model to others, displaying a positive and cooperative attitude, communicating effectively, developing expert knowledge in area of specialization, and working together as a team.

Educational and Qualifying Experience, Skills, Licenses, Credentials

Educational/License/Credential Requirements

High school diploma, GED or equivalent.

Experience Requirements

Minimum one (1) year experience, two (2) years preferred that demonstrates the ability to perform the essential functions of the job.

Knowledge/Skill Requirements

Working knowledge of correct English grammar, spelling, and punctuation.
General knowledge of office methods, equipment, procedures, and practices.
Knowledge of Windows-based computer systems.
Ability to effectively communicate both orally and written.
Demonstrated ability to work well with others on diverse teams.
Ability to work independently and use initiative and judgment in analyzing and determining course of action.
Ability to provide excellent customer service to a diverse student population.
Ability to work effectively in a fast-paced environment with constant interruptions.
Ability to research and explain procedures and policies to students, public and other campus employees.
Knowledge of computerized accounting software.
Ability to interpret and follow policy guidelines.
General knowledge of financial record-keeping methods, procedures, and practices.

Essential Duties and Responsibilities

General Duties

Assist with the execution of all technical aspects of the club program.
Assist and advise club leaders in planning and preparing for all aspects of club events and activities.
Educate club leaders on ASI and University policies and procedures.
Develop and maintain a comprehensive filing system.
Ensure that the Club Services program operates efficiently and that appropriate customer service is provided to all individuals contacting the office via phone, e-mail, and walk-in.
Provide direct service and assistance to students, staff, club members, and advisors.
Provide guidance to student staff regarding daily operations of the Club Services Program.
Audit and submit Payment Request Forms (PRF) for approval.
Prepare and process journal entries for club deposits, adjustments, and corrections.
Work closely with club leaders to ensure compliance with sales/use tax policies.
Communicate with club leaders and advisors regarding the receipt of supplies and equipment.

This position is subject to a background check (including criminal records) as well as National Address Locater (Social Security Number [SSN] Trace), 7 year County Criminal Search in each county and/or state the applicant lived in based on the SSN Trace, National Criminal Database Search, Name Search, Employment Verification (All employers in past 7 years) and Education Verification (Highest Degree). Credit Reports, Motor Vehicle Record Check and Professional License Verification may also be required based upon the essential functions of the position.


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