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Title

Director of Mailing Services 

Number of Openings 1  
Description

Our mantra at PFL is to: Help our customers be more successful. It’s a part of our core, deep in our DNA. In the beginning, that meant state-of-the-art manufacturing and custom print solutions to fit each customer’s unique need. As we grow, making our customers successful means developing technology solutions that change the way they connect with prospects and drive results. Combined, our custom print solutions and SaaS offerings are carving out new categories in marketing automation and sales enablement to help those we serve achieve their business goals.  PFL employs 200+ employees in manufacturing, sales, marketing and software development, and has been creating a great place to work in a great place to live for 25 years.

Who you are:

You play a critical role in building the product team to ensure the success of our customers and achievement of our revenue and profitability metrics. This includes developing new products, managing products throughout the product lifecycle, and working closely with cross functional teams to implement.

What you will deliver:       

  • Thrilled, loyal customers who achieve their marketing goals
  • Successful and happy employees
  • New products and offerings
  • Process efficiency and continuous improvement
  • Customer satisfaction with product is high
  • Product metrics and revenue goals met or exceeded
  • System scalability, internal efficiency improvements

What you will do for us:

  • Identifying potential products to develop and standardize
  • Conducting market research
  • Generate product requirements
  • Scopes product specifications, production timetables, pricing, and time-integrated plans for product introduction; developing marketing strategies
  • Partner with the sales teams to drive business and product strategy
  • Assess the competitive landscape and product roadmap to introduce new services
  • Co-Create solutions with Customers
  • Developing the business case for new products, improvements to existing products, and business ventures
  • Work closely with engineering, sales, marketing, and support to ensure business case and customer satisfaction goals are met
  • Developing product planning and roadmap
  • Work closely with marketing to develop the positioning and marketing communications: demos, press, and product/feature launches
  • Quantitative analysis of customers and product data

The rest of the stuff:

Compensation based on experience. Full-time position with complete benefit package including health, 401K, disability, vacation, etc.

 

PFL is committed to fostering a workplace that embraces and honors all people.

Please note:  PFL requires all applicants to be eligible to work within the US and generally will not sponsor visas unless otherwise noted on the position description.

 
Category Customer Service  
Full-Time/Part-Time Full-Time  
EOE Statement PFL is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, national origin, ancestry, sex, pregnancy (including childbirth, lactation, and related medical conditions), gender identity, sexual orientation, age, religion, creed, physical or mental disability, marital status, military and veteran status, political affiliation, genetic information, or any other factor protected by law. PFL complies with the law regarding reasonable accommodation for handicapped and disabled employees. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discriminations.  

This position is currently accepting applications.

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