WHAT IT TAKES TO BE PART OF OUR TEAM Are you an exceptional Patient Account Representative who absolutely thrives on being part of an accountable team? Can you dedicate yourself to being part of a team serving the needs of children and their families? Do you bring the highest standards of integrity and professionalism to your team? Do you thrive in an environment where you are valued and appreciated for who you are, how hard you work and for that something special you bring to the teams you choose to work with? Are you looking for an organization that offers competitive compensation and one of the broadest and most comprehensive benefit packages available in the field of healthcare?
This is a role that requires a multi-disciplinary team approach to solving problems and patient challenges. We frown upon elitists who often use the phrase "that's not my job" or "someone else can do it". The primary goal is to bring the best patient care and experience for our area's sickest children, not about feeding anyone's ego.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
a) Answer patient billing inquiries regarding financial obligations, billing statements, Charity Care applications and drug assistance programs within the Patient Account Representative - Patient Accounts Task Matrix guidelines. b) Perform patient collection actions to resolve account balances by arranging payment plans and identifying any suitable drug assistance programs. c) Assist patients with the Charity Care application process by providing application instructions and following up with patients on the requested documentation. Review the completeness of the application in preparation for approval. d) Follow up and report status of delinquent patient accounts based on the established self-pay collection guidelines. Document each collection action with clear notes. e) Identify collection issues or trends and escalate it to supervisor when assistance is needed. f) Review, prepare and submit patient accounts for collections. g) Provide exceptional customer service to internal and external customers. Collaborate with internal departments to better service our patients. h) Review patient account balances to properly post patient payments against related receivables. i) Submit Write-off and adjustment requests (WARs). j) Investigate and submit Refund Requests (RR). k) Participate in educational activities and attend quarterly staff meetings. l) Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations. m) Submit reports as directed by supervisor. n) Perform other duties as directed.
EDUCATION and/or EXPERIENCE: Position requires a high school diploma or GED, as well as strong verbal and written communication skills and familiarity with Microsoft applications (including, but not limited to Word and Excel). This role requires extensive computer use. General knowledge of internet navigation and research, e-mail, fax transmission, copy equipment, and medical billing are essential.
Previous work-related skill, knowledge, or experience is required.
KNOWLEDGE, SKILLS, and ABILITIES:
PHYSICAL DEMANDS: Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.
LANGUAGE SKILLS: Spanish speaking required.
This position is currently not accepting applications.
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