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Title

Technical Support Engineer 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

We are SCITON—Our culture and company strength stems from our diverse collection of talented and motivated employees. One word that best describes Sciton is ‘family’ because we treat each member of our team like family.

We give our employees the support, recognition, and room to grow their careers on our campus. We empower them to use their creative genius. In fact, we incentivize their innovation. We look for lifelong learners, problem solvers, and individuals who excel in a challenging, team-oriented environment. We hire individuals who want to retire with us. How do you feel about that? Are we the right Pre-IPO company for you?

Responsibilities:

  • Provide technical support for repair, test, calibration and installation of laser systems, sub-systems and/or sub-assemblies
  • Report to management any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
  • Maintain complete and accurate service records
  • Interact with customers and monitor accounts
  • Provide on-site technical support to customers as required
  • May require travel—contingent on customer need
  • Other duties and responsibilities as directed
  • The critical skills that we are looking for include:
  • Customer facing skills i.e. telephone interactions, field service experience
  • Lasers and Electro-Optical components experience i.e. alignment, maintenance and support

Sciton provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status (including pregnancy, childbirth, or related medical conditions), protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 
Position Requirements

The candidate selected will be/have:

  • An experienced Field Service Engineer
  • Complete understanding of the optical, electrical and mechanical side of the business yet has a significant amount of customer facing experience
  • Commitment to maintaining professional interactions in all communication—
  • written and verbal
  • Familiarity with computers—Microsoft Word and Excel
  • Continually develops positive relations within Sales and Service teams and customer relations
  • Continually develops company and product knowledge
  • Working knowledge of customer needs in a medical environment
  • Understand product alignment and certification to specification
  • Demonstrate familiarization with basic laser technology and applications
  • Ability to work independently
  • Must ensure high output level and be able to multitask
  • Qualifications:
  • Associate’s degree in electronics at a minimum
  • 5-10 years related field service experience in troubleshooting medical laser equipment
  • Technically oriented with hands-on laser technical experience preferred
 
Full-Time/Part-Time Full-Time  
Location Palo Alto (HQ)  
About the Organization SCITON, a privately held and employee owned company headquartered in Palo Alto, California, is a leading manufacturer of medical and aesthetic lasers and light source technologies. Founded by the laser industry's preeminent engineers and physicists, our mission is to provide best-in-class solutions to improve human conditions.

Our culture and company strength stems from our diverse collection of talented and motivated employees. One word that best describes Sciton is ‘Family' because we treat each member of our team like family. We give our employees the support, recognition, and room to grow their careers within Sciton.

We empower our people to develop their creative genius. In fact, we incentivize creativity and innovations to all our people. We look for lifelong learners, problem solvers, and individuals who excel in a challenging, team-oriented environment. We hire individuals who want to retire with us. How do you feel about that?
 

This position is currently accepting applications.

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