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Patient Access Coordinator (198) 

Category Patient Financial Services - 8210  

JOB SUMMARY: Provides customer-service coverage in the centralized front office which includes but is not limited to the Patient Welcome Cell, Order Processing Center and Pre-Certification and Authorization Center. This would include, but not limited to, process development by providing support and development of departmental information systems and or the ongoing evaluation of policies and procedures.



  1. Associate is capable of delivering care/service appropriate to patients/customers.
  2. Monitors staff job performance on a continuous basis and implements applicable job training and educational programs to ensure the retention of a quality work team.
  • Assist with job interviews within three (3) weeks of job opening.
  • Completes ongoing review with each staff member on his/her job performance.
  • Initiates corrective action with staff as deficiencies are recognized.
  • Maintains employee educational record on all departmental staff.
  1. Supports all department information system needs including all computer applications. Works closely with other hospital departments to ensure an efficient flow of work.
  • Coordinates and implements computer upgrades on a timely basis.
  • Works with Core Team to ensure consistency within Meditech.
  • Maintains positive working relationship with all departments.
  1. Supports the initiation, accuracy and documentation of patient price estimations.
  • Assist with software development and implementation
  1. Assists billing office staff in researching denied claim issues related to authorizations and other related area services.
  2. Displays and maintains behavior which promotes good guest relations to patients, visitors, physicians and co-workers.
  3. Completes other projects and duties as assigned.


  • Evidence of good grooming and professional conduct.
  • Good communication skills.
  • Record of good attendance, reliability, honesty, and initiative.
Position Requirements



  • Current Indiana License BLS. Certified preferred.
  • College graduate or equivalent with clinical emphasis preferred. Emphasis on business, human resource management and process improvement courses preferred.
  • Continued education preferred and ability to direct and conduct educational programs.
  • Demonstrated leadership in a management position.
  • Skills in identifying problems, researching and recommending solutions.
Full-Time/Part-Time Full-Time  
Shift Days  
Sign-On Bonus  
Position Patient Access Coordinator (198)  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Open Date 12/17/2020  
Location Hancock Regional Hospital  
About the Organization Hancock Regional Hospital serves Hancock County and the surrounding areas as a full-service community hospital focused on primary care, patient comfort, and convenience.

Today, a highly skilled medical and professional nursing staff anchors Hancock Regional Hospital. We have a state-of-the-art surgery department, 24-hour emergency services, OB services, progressive and critical care, a geropsychology unit, home healthcare, occupational health, a transitional care unit, a total oncology program with a cutting-edge radiation oncology center, many private rooms, and a full complement of Inpatient and outpatient services.

Our Mission is to be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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