This role will report to the VP of Operations, but will work collaboratively with nearly all internal teams: marketing, support, product, and warehouse. The ideal candidate is someone who has the passion to part of a game changing company and sees this position as a chance to succeed and grow into a larger role as the company continues to expand. This position is open to remote applicants.
As the Operations Director you will…
Optimize the customer experience:
In operations, no matter what business factors create difficulties and challenges, our job is to make sure the customer is delighted (both internal and external).
- Believe that the 7 words that kill a business are - ‘We have always done it like that'
- Ensure the promises we make to our customers are 100% upheld.
- Resolve the immediate problem but go back to find and holistically solve for the root cause.
- Coordinate with all in-house and remote teams on product/materials tracking and availability and data consistency for fulfillment operations.
- Collaborate with internal and third-party teams to create true accuracy and reliability around shipment contents, shipment status, and delivery expectations with all parties.
- Work with legal and compliance teams, shipping meets all local, county, state and federal laws and regulations.
- Drive warehouse labor, packaging, cost savings, and overall efficacy KPIs
Lead:
At Winc we believe our culture and our core value are biggest asset. As leaders it's our job to make sure those principles are what drive decision making.
- Exemplify confidence in leading a team to overcome obstacles under pressure in a constantly changing environment with little guidance.
- Plan and organize ahead of changes, keeping necessary parties and teams up-to-speed as needed.
- Foster an environment of innovation, engagement, inclusion and team building.
- Proactively take partners throughout the organization to stay-ahead of changes/potential issues and drive successful change.
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