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Title

Director of Operations  

About the Organization Winc  
Description

This role will report to the VP of Operations, but will work collaboratively with nearly all internal teams: marketing, support, product, and warehouse. The ideal candidate is someone who has the passion to part of a game changing company and sees this position as a chance to succeed and grow into a larger role as the company continues to expand. This position is open to remote applicants.

As the Operations Director you will…

Optimize the customer experience:

In operations, no matter what business factors create difficulties and challenges, our job is to make sure the customer is delighted (both internal and external).

  • Believe that the 7 words that kill a business are - ‘We have always done it like that'
  • Ensure the promises we make to our customers are 100% upheld.
  • Resolve the immediate problem but go back to find and holistically solve for the root cause.
  • Coordinate with all in-house and remote teams on product/materials tracking and availability and data consistency for fulfillment operations.
  • Collaborate with internal and third-party teams to create true accuracy and reliability around shipment contents, shipment status, and delivery expectations with all parties.
  • Work with legal and compliance teams, shipping meets all local, county, state and federal laws and regulations.
  • Drive warehouse labor, packaging, cost savings, and overall efficacy KPIs

Lead:

At Winc we believe our culture and our core value are biggest asset. As leaders it's our job to make sure those principles are what drive decision making.

  • Exemplify confidence in leading a team to overcome obstacles under pressure in a constantly changing environment with little guidance.
  • Plan and organize ahead of changes, keeping necessary parties and teams up-to-speed as needed.
  • Foster an environment of innovation, engagement, inclusion and team building.
  • Proactively take partners throughout the organization to stay-ahead of changes/potential issues and drive successful change.
 
Exempt/Non-Exempt Exempt  
Full-Time/Part-Time Full-Time  
Position Requirements

If you’re the ideal candidate, you…

  • Jump at the chance to develop strategies and implementation plans to improve and standardize all aspects of operations.
  • Nerd out over numbers: calculating, creating, tracking and monitoring key point indicators are your bread and butter. Systems wiz a plus.
  • Are comfortable with being a ‘go to’ for guidance and support across the company especially in high stress situations.
  • Have a get it done team player attitude with a great sense of humor.
  • Impeccable multitasking skills.
  • 2-4 years of operational experience; and 2+ years of management
 

This position is currently accepting applications.

Apply Now



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