ESSENTIAL QUALIFICATIONS: EDUCATION: Bachelor’s Degree in Social Work, Sociology, Psychology or related field, preferred. EXPERIENCE: 1+ years of case management experience; 3+ years preferred. 2+ years of supervisory experience; case management supervision preferred. 2+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families a strong plus. LICENSES: LMSW, LBSW, LMFT preferred. Drivers License with clear record required. VEHICLE: Must have daily use of a vehicle without prior notice. Up to 70% travel within assigned geographic areas. OTHER: Cross train into Program Manager position responsibilities. Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD. ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES: COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations. COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations. COMPUTER: Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus. 45 WPM, 90% accuracy. DECISION MAKING: Ability to think analytically and evaluate the impact of case management recommendations. Ability to set work priorities and to evaluate and create solutions to work related problems. FINANCIAL: Strong math skills. Ability to assist veterans in developing a budget. NEGOTIATION: Ability to negotiate veterans or their family members down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions. SUPERVISION: Ability to train, evaluate and guide employees. Ability to delegate and ensure follow through. Ability to provide feedback in a respectful and constructive manner. TECHNICAL: Knowledge of case management services and community resources; Federal, State and local assistance programs, housing & utility assistance and disability benefits. TRAINING REQUIREMENTS: New Employee Orientation and SSVF job specific duties and responsibilities. Orientation: 5 hours On the Job: 6 months for basic competency TRAINING REQUIREMENTS: New Employee Orientation and SSVF job specific duties and responsibilities. MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Multi-line telephone, computer, ten key calculator, printers, copiers, faxes. &am |