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Emergency Solutions-Lead Case Manager  

About the Organization OUR MISSION

Endeavors passionately serves vulnerable people in crisis through our innovative, personalized approach.

We seek to provide comprehensive, effective, and innovative services that encourage growth, allowing people to build better lives for themselves, their families, and their communities. Why? Because we believe that everyone holds the capacity to grow, heal, change, succeed, and affect others positively.


We restore dignity and improve the quality of life for the vulnerable people we serve through the benefits of our programs.

We seek to unify families and communities torn apart by poverty, unemployment, or neglect by providing real, practical solutions and a path to earned income. We do this through a wide array of programs and services supporting children, families, veterans and those struggling with mental illness and other significant disabilities.

As a full-time employee, your benefits will include:

• Annual accrual of 15 days (120 hours) of Paid Time Off

• Fifteen (15) paid Holidays

• Sixteen (16) hours of Personal Days

• Up to 5 days of bereavement leave

• Medical, Dental, and Vision coverage

• Term life insurance (includes spouse and dependent)

• Accidental death and dismemberment insurance

• Short- and long-term disability

• 401(k) retirement program

• Education Assistance *based on availability of funds

• Employee Assistance Program (EAP)

• Chaplain Services

• Direct deposit

• Access Perks

Position Emergency Solutions-Lead Case Manager  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Shift Days  
Number of Openings 1  
Category Case Management  

JOB PURPOSE: Provide oversight of case management staff in the Emergency Solutions Program and provide comprehensive case management to clients and their families who are homeless or at risk of homelessness with the goal of increasing their quality of life and maintaining the highest possible ability to function within the community.

ESSENTIAL JOB RESPONSIBILITIES: Meet regularly with Case Managers to staff caseloads and keep abreast of current issues. Keep team informed of program information. Provide Quality Assurance and regulatory compliance to client files. Provide on-going program evaluation and recommendations to the Program Director for continuous growth and quality. Prepare and submit monthly program reports. Produce ad hoc reports as requested by Program Director.Manage office/staff coordination, client flow, client complaints and Crisis Management.

Advocate for and facilitate clients' access to community resources; housing assistance, utility assistance, and relevant community services and benefits. Build database of community resources. Provide referrals to community resources as needed.

Conduct initial intake meeting with client. Evaluate individual and family needs. Complete service plan with clients including housing and other related needs. Coordinate and monitor services, including comprehensive tracking of resident activities in relation to service plan.

Document daily case notes as needed; maintain comprehensive client files. Coordinate with Financial Assistance Coordinator for payment to third parties. Keep client informed of actions/payments being made. Work with Financial Assistance Coordinator to ensure timely third-party payments. Review all payments made on a monthly basis to ensure appropriateness and relevance to service plans.

Be active in and network at monthly community groups and events. Provide presentations at various community groups in assigned rural and metropolitan areas. Promote the success and reputation of the Emergency Solutions program.

Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to 'Empower people to build better lives for themselves, their families and their communities.'

Position Requirements


EDUCATION: Bachelor’s Degree in Social Work, Sociology, Psychology or related field, preferred.

EXPERIENCE: 1+ years of case management experience; 3+ years preferred. 2+ years of supervisory experience; case management supervision preferred. 2+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families a strong plus.

LICENSES: LMSW, LBSW, LMFT preferred. Drivers License with clear record required.

VEHICLE: Must have daily use of a vehicle without prior notice. Up to 70% travel within assigned geographic areas.

OTHER: Cross train into Program Manager position responsibilities. Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.



COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations.

COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations.

COMPUTER: Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus. 45 WPM, 90% accuracy.

DECISION MAKING: Ability to think analytically and evaluate the impact of case management recommendations. Ability to set work priorities and to evaluate and create solutions to work related problems.

FINANCIAL: Strong math skills. Ability to assist veterans in developing a budget.

NEGOTIATION: Ability to negotiate veterans or their family members down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions.

SUPERVISION: Ability to train, evaluate and guide employees. Ability to delegate and ensure follow through. Ability to provide feedback in a respectful and constructive manner.

TECHNICAL: Knowledge of case management services and community resources; Federal, State and local assistance programs, housing & utility assistance and disability benefits.

TRAINING REQUIREMENTS: New Employee Orientation and SSVF job specific duties and responsibilities.

Orientation: 5 hours

On the Job: 6 months for basic competency

TRAINING REQUIREMENTS: New Employee Orientation and SSVF job specific duties and responsibilities.


Multi-line telephone, computer, ten key calculator, printers, copiers, faxes.


EOE Statement Endeavors® and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. Endeavors® and Endeavors Unlimited, Inc. also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Endeavors® and Endeavors Unlimited, Inc. are "Equal Opportunity/Affirmative Action Employers."  

This position is currently not accepting applications.

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