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Agency Relations Program Manager 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Second Harvest Food Bank provides 8 million pounds of food assistance annually, to over 55,000 people per month, through its network of 200 member agencies and programs. By increasing access to healthy food, Second Harvest is making a profound impact towards growing a healthier community.


Reports to: Chief Programs Officer

Supervises: volunteers

The Agency Relations Program Manager represents the food bank to our network of 100+ member agencies; providing an excellent customer service experience for our partners, ensuring and monitoring compliance and membership status for all members in the network, and developing and providing resources for agency needs.


Direct Assistance to Partner Agencies

  • Builds strong collaborative relationships with member agencies and key volunteers; ensuring a robust, positive working relationship and upholding the food bank’s excellent reputation in the community.

  • Acts as the voice of the partner agency network to a broader Second Harvest team to ensure efficient and effective resource allocation and food distribution to partners and end clients.

  • Delivers technical assistance and training to agencies as needed.

  • Provides information, referrals, and resources to strengthen the ability of member agencies’ food programs to respond to clients’ food needs.

  • Responsible for resolving partner agency issues as they arise.

  • Effectively allocates grant funds, salvage, and food drive products to agencies.

  • Implements trainings to ensure that all member agencies are properly trained and certified in food safety; as well as civil rights provisions and recordkeeping procedures.

  • Develops and arranges workshops and other training forums designed for member agencies based upon agency surveys and other mandatory compliance assessments.

  • Continually monitors agencies for growth or decline and makes appropriate changes to help develop new members or to support those in decline.

Agency Shopping Distribution Area

  • Uses “store” concept in marketing and distribution of product in Agency Distribution Area (layout, full stocking of shelves, POS check-out, signs and/or samples to market product).

  • Supervises Distribution Area volunteers and works with volunteers to develop the “store” concept and ensure strong customer service.

  • Assists the Warehouse Manager and Inventory Coordinator with “sales”, including the appropriateness of giveaways or trades when items don’t move.

  • Works cooperatively with entire warehouse team to ensure strong customer service and prompt response to complaints from agency shoppers.

Compliance Monitoring and Data Entry

  • Oversees and conducts on-site visits to ensure partner agency compliance with all applicable requirements.

  • Maintains a yearly agency monitoring schedule to ensure each member agency is in compliance year-round.

  • Keeps appropriate records of compliance monitoring.

  • Completes assignments related to grant goals.

  • Ensures that agency web orders are acknowledged, fulfilled, and processed in a timely and accurate manner.

  • Inputs agency invoices and receivables data in the CERES software program in a timely and accurate manner.

  • Responsible for maintaining an up-to-date master agency list.

New Agencies

  • Answers inquiries from community organizations interested in becoming members of the Food Bank. Ensure prospective agencies meet all Food Bank requirements.

  • Receives and evaluates applications from potential new member agencies.

  • Researches community needs regarding hunger and existing community-based resources to map areas of need unmet by our current agencies.

  • Seeks out potential new agencies to meet any service gaps identified.

  • Oversees the orientation for new partner agencies as needed.


  • Contributes to the organization of the Annual Nutrition Summit and other agency meetings as necessary.

  • Supervises and evaluates Agency Relations AmeriCorps service member when applicable.

  • Maintains, writes articles, and updates the Partner Agency Blog.


TO APPLY: Please submit your cover letter and resume at  

JOB DETAILS: This is a full-time, regular, non-exempt position. Salary is competitive, commensurate with experience. Occasional weekend and evening work may be required. 

BENEFITS: For the employee: free dental and vision insurance (shared cost for dependents). Free life, long-term care, long-term disability, and AD&D insurances. Shared cost medical insurance: Kaiser and Blue Shield. Eligibility begins on the first day of month following 30 days of employment (i.e. if you are hired June 20th, you are eligible starting August 1st). This benefit package is valued at an average of over ten thousand dollars a year. 

  • First year: 15 vacation days, 12 sick days, and 10 holidays. 
  • 403(b) Retirement Plan: Second Harvest matches employee contributions up to an annual cap. 
  • Employee Assistance Program 
Position Requirements

Education and Experience

Bachelor’s degree in social services or related subject, or equivalent experience. One to three years’ work experience in coordinator role in social services, customer service, food industry, or related position. Non-profit experience preferred. ServSafe® certification or the willingness to obtain certification.


  • Strong organization skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

  • Ability to communicate effectively and respectfully with people from different racial, ethnic, and cultural groups and from different backgrounds and lifestyles.

  • Ability to organize work, to set priorities, to exercise independent judgment, and to demonstrate flexibility in balancing the needs of various programs and staff.

  • Ability to demonstrate a high degree of accuracy in data entry and database work.

  • Proficient in Microsoft Excel, and the Microsoft Office Suite generally.

  • Bilingual English/Spanish preferred.

Physical Requirements

  • Able to work in a cooler environment.

  • Able to stand and walk for up to four hours on a cement surface.

  • Able to hear conversations on the phone and in person.

  • Able to see to read reports, documents and manuals.

  • Bi-manual dexterity and able to use a computer keyboard.

  • Able to safely lift or carry items weighing up to 30 pounds.


  • Must have access to a motor vehicle, as well as valid auto insurance coverage, for occasional driving on the job.

  • Must have valid California Driver’s License and a satisfactory driving record, as documented by a current MVR (will be obtained by the Food Bank’s insurance carrier).

  • It is the responsibility of all SHFB personnel to participate in our Food Safety/Food Defense programs.

  • In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

Full-Time/Part-Time Full-Time  
Pay Range  
Close Date 1/18/2021  
Exempt/Non-Exempt Non-Exempt  
About the Organization Second Harvest Food Bank provides over 8 million pounds of food assistance annually, to over 55,000 people per month, through its network of 200 member agencies and programs. By increasing access to healthy food, Second Harvest is making a profound impact towards growing a healthier community.  

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