Walter's Recycling & Refuse is currently hiring an Operations Manager that will lead the daily collection routes and driver/laborer performance in single or multiple lines of businesses: Residential, Commercial, Roll-Off, and/or Tractor Trailer under the supervision of the Senior Transportation Manager.
Pay Range: $70,000 - $90,000 Annual Salary
PRIMARY RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be willing and able to spend a minimum of 30% - 40% of each week in the field and 60% - 70% in an office setting. Other minor duties may be assigned.
- Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs with the Maintenance team.
- Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.
- Manages the beginning and/or end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
- Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60-hour rule).
- Reviews weekly demand/volume for routes determines potential gains from re-routing and recommends re-routes to the Director of Operations.
- Sets, monitors, and communicates productivity and service targets for each route and driver.
- Assists with data collection and reporting required for incentive pay programs.
- Works with functional groups to resolve employee relations and labor relations issues.
- Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.
- Conduct regular driver evaluations while on route with the drivers and visit customer sites as necessary
- Smith System Certified trainer
- Assists the Safety Manager in Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
- Establishes and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.
- Documents problem fixes and provides instructions to dispatch/service should problems recur
- Notifies customer service of customer service delays or issues.
- Ensures set-up errors and missed pickups are reported and resolved.
- Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.
- Any other duties as assigned
SUPERVISORY RESPONSIBILITIES
This job has supervisory responsibilities for Drivers assigned to the position. Responsibilities for the employee include performance reviews and feedback, scheduling time off, employee complaints, pay changes, and job responsibilities.
EDUCATION AND EXPERIENCE
- Education: Associates Degree (accredited), or in place of diploma, High School Diploma or GED (accredited) and two (2) years of relevant work experience work in transportation, logistics, warehousing, or solid waste operations.
- No previous Waste Industry Experience Required.
- Applicable experience may be substituted for education requirements.
- Preferred: Two years of leadership experience in transportation, logistics, warehousing, or solid waste operations.
Certificates, Licenses, Registrations or Other Requirements
- Valid driver's license necessary, CDL preferred
Other Knowledge, Skills, or Abilities Required
- Coaching, routing assessments, and leading employees are requirements of the role.
- Proficient with Microsoft Word, Excel, Outlook
KEY COMPETENCIES
- Interpersonal skills – professional and courteous
- Reliability and ability to meet deadlines
- Written and verbal communication
- Problem solving and analysis
- Attention to detail and accuracy
- Adaptability
- Initiative
- Stress tolerance
- Lives our core values of Integrity, Excellence (continuous improvement), Teamwork, Flexibility, Customer Focus,
WORK CONDITIONS
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to be exposed to physical, occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the workday;
- The normal setting for this job is: office setting and/or transfer station/outdoors.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This is mostly a sedentary position.
Walter's Recycling & Refuse offers competitive pay, opportunities for bonuses, health insurance, dental insurance, 401k, paid holidays/paid time off, state of the art onboard routing software, industry-leading safety training, driver recognition program, uniforms, and boot allowance.
Walters Recycling and Refuse is an Equal Opportunity Employer.
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