This role manages lifecycle marketing and customer communications. This includes email and SMS campaigns to engage/retain/upsell customers, as well as overseeing the offshore member services team. The Customer Communications Manager will work cross-functionally with brand strategy to create lifecycle marketing programs for each of Winc's brands, collaborating on initiatives and ensuring best practices, to help meet goals such as retention, engagement, LTV, and referrals.
Customer Support Leadership
Nice to Have:
This position is currently not accepting applications.
To search for an open position, please go to http://Winc.appone.com