As a loan verification specialist (LVS) you will be an active listener and authenticating information provided for the purposes of funding consumer, short-term personal loans. You will be making phone calls to meet sales, and customer service goals. Our call center is a fun dynamic environment where you will earn attendance and performance-based bonuses. As a LVS you will be working on a team to meet daily funding goals, initiating contact, and following up with leads while providing exceptional customer service.
As a LVS you will be engaged in mindful listening in which you will communicate using concentration, engagement, feedback, deferred judgement, and appropriate response techniques. In this role you will display an excellent command of the English language for articulating loan terms, payment schedules, and overcoming objections verbally through phone interactions.
As a LVS you will be constantly learning, and engaged in on-going training topics, and coaching session to increase your skills, as well as teaching customers about the lending process and loans.
Responsibilities:
- Superior customer service and phone skills
- Clear communication verbally and written
- Selling and influencing others on loan products
- Documenting/notating account information
- Resolving conflicts & negotiating with others
- Obtaining confidential information
- Communicating with your supervisors and peers in a positive fashion
- Evaluating information to determine compliance with standards
- Have persistence to strive to do your best
- Work in a team driven environment
- Time management
- Consistent attendance to work every day
Qualifications:
- HS/GED completed with at least six (6) months of relevant and recent call center customer service, call center sales, or call center technical support or financial accounts/loan processing or clerkship, lending, sales administration, personal banking, or teller required.
- Combination of incomplete High School/General Education Diploma plus two (2) years of call center customer service, call center sales, or call center technical support or financial accounts/loan processing or clerkship, lending, sales administration, personal banking, teller required.
- Proven track record of exceptional customer service principals.
- Strong typing skills
- Superior technology orientation preferred as you will be toggling between various programs in a fluid manner
- Multiple browser windows
Preferred qualifications:
- Two (2) or more years of call center sales/call center customer service. Or two (2) years or more of personal consumer loan/financial accounts sales/coordination/processing.
- Experience using Loan Management Software
- Cloud-based phone system
- Banking accounts third party verification system
- Document management software
- Search engines
- Office instant messenger
- Bi-lingual
BENEFITS
- Competitive hourly wage
- Generous performance-based bonuses paid per every qualifying pay period (2 weeks)
- Room for advancement, expansion in progress, we ONLY promote from within!
- Company sponsored medical/dental/vision/life insurance/AD&D
- Excellent work-life balance
- Flexible shifts offered (6 to 7 shifts available)
- Generous PTO accrues weekly (after first 90 days)
- Challenging but attainable sales targets
- Perfect attendance incentive paid per every qualifying pay period (2 weeks)
- Frequently served free snacks like donuts, fresh fruit trays, and pizza for entire office!
- FREE COFFEE
- Easy parking
OUR COMPANY MISSION
Soaren Management merges time-tested business practices with bleeding-edge proprietary technologies to deliver reliable, efficient and secure financial products and services. Our greatest strengths, technology and customer care, flow from the ingenuity, curiosity and integrity of our partners and employees.
VISION STATEMENT
Soaren Management works toward a future where all consumers have broad and immediate access to a range of reliable, efficient, and secure financial products and services, expedited by constantly evolving technologies.
COMMITMENT TO OUR TALENT
Soaren Management believes our success flows directly from our employees. Our employees are at the heart of our success. As such, it's in our best interest to provide all the support they need to succeed and thrive. For that reason, Soaren Management is expanding its search for fresh talent and developing our current talent. Our commitment to our team ensures value and service to our ever-growing customer base through hiring and growing our people-centric, diverse, and forward-thinking talent. We live in our values of Innovation, Superior Customer Care, Compliance, Community, Balance, and working by the Golden Rule.
Finalists are subject to a background investigation after a conditional offer of employment is made.
EEO Policy
Soaren Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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