Share Email Opening Title Enterprise Technician II  Description SUMMARY Provide a point of contact for end users to receive support and maintenance within Muscogee Creek Nation Casinos technology environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely, accurate fashion, and provide end-user assistance where required. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on assistance at the desktop level. ESSENTIAL DUTIES AND RESPONSIBILITES 1.Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop Devices for their entire lifecycle. 2.Responsible for the installation and configuration of desktop computers, peripheral equipment and software.  This includes patch updates, and hardware replacements. 3.Works with vendor support contacts to resolve technical problems with desktop computing equipment. 4.Perform onsite analysis, diagnosis, and resolution of peripheral hardware and software issues for end users, and implement corrective solutions, including offsite repair for remote users as needed. 5.Assist in software releases and roll-outs according to Change Management best practices at the desktop level. 6.Use IT support request system to document, prioritize, and track requests. 7.Create, review, and update documentation on resolutions and troubleshooting. 8.Travel to complete repairs as necessary. 9.Utilize Inventory Data management software to maintain inventory accuracy and workflow. 10.Ensure the procurement requests are compatible with all current technology standards.  Report exceptions, duplications and optimization opportunities. 11.Work with management and vendors to develop hardware standards for PC and peripherals. 12.Build strong end-user relationships by keeping commitments and having a strong customer service-orientated approach at providing support. 13.Become familiar with each business department and their respective applications. Learn fundamental operations of commonly used software, hardware, and other equipment. 14.Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements. 15.Assist in training and development of Desktop Support Technician I’s as needed. #ind1   Position Requirements EDUCATION Associate degree in the field of computer science, MIS, computer information systems or information systems and/or equivalent work experience. Preferred Certifications: A+, Network+, Security+, MCDST, etc. EXPERIENCE 5-7 years related work experience in the field of Information Technology Excellent technical knowledge of PC and desktop hardware Excellent technical knowledge of PC internal components Hands-on hardware and desktop application troubleshooting experience Extensive equipment support experience with laptops, applications, desktops Working technical knowledge of current protocols, operating systems, and standards   Gaming License   Full-Time/Part-Time Full-Time   Number of Openings 1   Req Number INF-20-00003   This position is currently not accepting applications. To search for an open position, please go to http://riverspirittulsa.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles F&B Customer Service Representative in Beggs, OK Posted on: 8/7/2023 [Apply Now] Pastry Cook in Tulsa, OK Posted on: 3/23/2021 [Apply Now] Beverage/Cocktail Server in Tulsa, OK Posted on: 3/20/2023 [Apply Now] Bar Back in Tulsa, OK Posted on: 1/25/2023 [Apply Now] Sous Chef in Tulsa, OK Posted on: 7/10/2023 [Apply Now]

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