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IT Help Desk Specialist  


Position Summary: The IT Help Desk Specialist is a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This individual is responsible for installing, diagnosing, repairing, maintaining, and upgrading all Mac/PC hardware to ensure optimal workstation performance. The person will also troubleshoot problems in a timely and accurate fashion and provide end-user assistance where required.

Principal Duties and Responsibilities:

  • Provide technical support for all users globally. First and second level support in areas such as: desktop and laptop hardware, phone, mobile devices, printing, operating systems (OSX and Windows), support applications (Such as Office, Adobe, ERP, etc.), troubleshooting issues, and assisting users in installing applications.
  • Act as the main point of contact for the IT Help Desk. This includes ensuring tickets are completed in a timely manner, all assigned tickets and required fields are filled out, and that closed tickets have appropriate information attached.
  • Create, modify, and delete user accounts, phone accounts, mailboxes, voicemail, and VPN.
  • Setup and configuration of desktop systems for users such as: imaging systems, connecting network drives, installing printers, and setting up mobile devices.
  • Proactively ensure that users’ systems are running the latest versions/patches of software both for operating systems and applications.
  • Setup equipment for employee use, including installing operating systems and software.
  • Inventory management of hardware (PCs, Macs, servers, other peripherals) and software (license management).
  • Evaluate the needs of the company regarding the purchase of new computer equipment, hardware, and software and make appropriate recommendations.
  • Install new hardware components in the desktop.
  • Setup network connections in the company and ensure that all the desktops are mapped to appropriate drives.
  • Validate software and hardware compatibility.
  • Train internal and field users on the utilization of new software or hardware.
  • Work with outside vendors for hardware or software specific issues.
  • Run and analyze daily operational reports.
  • All other duties as assigned by direct Supervisor.


Convivial Brands Expectations of all Employees:

  • Adheres to all Convivial Brands Policies and Procedures.
  • Conducts self in a manner consistent with Convivial Brands’ Core Values at all times.
  • Maintains a positive and respectful attitude with all contacts.
  • Consistently reports to work on time and prepared to perform the duties of the position.
  • Meets productivity standards and performs duties as workload necessitates.
  • Maintains the privacy of all company proprietary information.
  • Treat visitors, vendors, customers, and team members with respect and dignity.
  • Able to safely perform the essential functions of the job with or without reasonable accommodation.


Supervisory Responsibilities:

This position does not have any supervisory responsibilities.


Full-Time/Part-Time Full-Time  
Shift First  
Position IT Help Desk Specialist  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Location Convivial Brands Corporate Headquarters  
EOE Statement It is our policy to offer equal opportunity to all, based upon individual merit and without
regard to race, creed, color, age, sex, religion, national origin, citizenship, marital status,
height, weight, genetic information (regarding employee or family), family medical history,
Vietnam Era Veterans Status or physical or mental disability (provided that the disability -
with or without a reasonable accommodation - would not interfere with your ability to
perform the essential functions of the position applied for or constitute a safety hazard), to the
extent required by law.

We do not condone harassment relating to a person's race, color, religion, sex, national origin,
citizenship, height, weight, genetic information, age, or physical or mental disability. We
prohibit the use, distribution, sale, or possession of drugs, and controlled substances while at
work. We prohibit reporting to work under the influence of alcoholic beverages, drugs, or
controlled substances.

If you execute and submit this Application electronically to CONVIVIAL BRANDS ELC, INC, you agree
to the following: (1) you voluntarily agree to submit your Application and the information you
provided in it electronically; and (2) your electronic signature is your own.  

This position is currently not accepting applications.

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