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Title

Solutions Engineer 

Number of Openings 1  
Description

We are PFL.com, a rapidly growing MarTech company with custom integrations in Salesforce and Marketo. As one of the largest printing companies in the country, we strive to create unique and compelling solutions for our customers. These solutions often include leveraging technology in ways new to the industry.

As a Solutions Engineer, your role includes performing a variety of tasks related to implementing and maintaining PFL Marketing Technology Solutions for customers.

Who you are:

You have a strong technical background and can immediately bring value to a team environment. You are a linchpin with a passion for SaaS. You have a knack for identifying customer requirements and understanding underlying customer needs. Making sure customers achieve their goals is your goal. You have a passion for customer success and you make delivering on-time solutions look easy.

Some of what you will do for us:

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ensure all incidents are properly logged within internal ticket systems
  • Prioritize and manage several open issues at one time
  • Conduct on-time, customer-centric FusionPro template implementations
  • Help to continuously update and improve our standard processes
  • Collaborate with other departments (most notably programming, customer success and the solutions architect) to understand and adapt processes to fast-changing software solutions

 

Your skills:

  • Proven work experience as a Technical Support Engineer or similar role
  • Fusion Pro and JavaScript experience
  • Salesforce, Marketo, or Oracle Eloqua experience is a plus
  • Ability to diagnose and troubleshoot technical issues
  • ITIL certification or experience working in an ITIL environment a plus
  • Skills in process document creation, organization of available materials, and implementation of structured systems
  • Able to consult with customers both internally and externally to achieve the best solutions for them
  • Ability to approach complex challenges with an analytical and creative mindset
  • Proactive in identifying issues and producing solutions
  • Effective time management skills - ability to prioritize and meet deadlines
  • Unbeatable listening, decision-making, verbal and written communications skills
  • Business acumen

 

The rest of the stuff: Some travel required (post Covid). Compensation based on experience. Full-time position with complete benefit package including health, 401K with match, disability, vacation, etc. We like to work hard and play hard. We are evolving quickly as an organization, expect everything to grow and change!

PFL is committed to fostering a workplace that embraces and honors all people.

Click Apply Now below or email a resume to hr@pfl.com!

 
Category Information Technology  
Full-Time/Part-Time Full-Time  
EOE Statement PrintingForLess.com is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, national origin, ancestry, gender, gender identity, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by law. PrintingForLess.com complies with the law regarding reasonable accommodation for handicapped and disabled employees. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discriminations.  

This position is currently accepting applications.

Apply Now



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