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Title

Customer Service Specialist 

Description

PURPOSE

To support and assist account managers through timely order entry and appointment scheduling, while maintaining data integrity.

 

PRINCIPAL ACCOUNTABILITIES

  • Process and “work” all pending orders to goal.

  • Effectively communicate to our internal and external customers.

  • Ensure that all company location codes have been completed and accurate information (open hours, directions, phone numbers).

  • Maximize USA Truck transit time through aggressive solicitation of appointment times.

  • To cross train with peer CSS and account manager to provide flexible coverage options.

  • Ability to deliver exceptional service through positive engagement and patience.

  • Ability to work in a team environment to continuously improve results.

  • Able to promote a culture of trust and safety.

 
Position Requirements

Qualifications and Education Requirements

  • High School diploma or equivalent

 

Preferred Skills

  • Effective use of written and oral communication.

  • Openness and willingness to learn the role of account manager for potential future opportunities.

 

SUPERVISES OTHERS

This position does not supervise others.

 

WORKING CONDITIONS

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

  • to sit, stand, stoop, kneel and occasionally move up to 20 pounds,

  • manual dexterity to operate a computer keyboard on a daily basis,

  • stamina to sit for extended periods of time, lift or carry printed materials, and

  • possess vision sufficient to read a monitor, printed text and hand written documents,

  • be able to communicate clearly in person and over the telephone.

 
Full-Time/Part-Time Full-Time  
Position Customer Service Specialist  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Open Date 11/10/2020  
Location USA Truck General Office  
About the Organization

USA Truck is driven to be a premier North American transportation solutions

provider that improves the lives of team members, customers, industry partners,

and our communities. We promote a culture of trust in a safe, fun,

and friendly environment where people grow and thrive.

 
EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.
 

This position is currently accepting applications.

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