Share Email Opening Title Customer Service Representative  EOE Statement First National Bank Bemidji is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. It is the policy of First National Bank Bemidji to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, First National Bank Bemidji will provide reasonable accommodations for qualified individuals with disabilities.   Description POSITION SUMMARY This position serves primarily external customers; however, responsibilities also include serving internal customers whenever the opportunity presents itself. This position does not involve direct day to day supervision of employees. Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized. This position is the main “point of contact” for the majority of customers in their day-to-day transactions generally associated with banking. These transactions may include deposits, withdrawals, balance or statement inquiries, loan payments, and card transactions, among others. In addition to the handling of such transactions in an efficient and tactful manner, it is expected that CSRs demonstrate genuine interest and helpfulness in identifying the products and services that will be the most beneficial to each customer. This includes keeping informed of product and service offerings, recognizing situations that suggest a need for additional or different products and services, and taking proactive steps to explain these to our customers or referring them to someone who is better informed and can give a more detailed explanation. SKILLS & ABILITIES Capability of exercising good judgment Pleasant and helpful personality Ability to deal effectively and tactfully with both internal and external customers Ability to proficiently utilize technology Present a professional appearance at all times Basic math skills DUTIES & RESPONSIBILITIES Accept and process deposits of all types to established accounts Cash checks (within the limits set forth by management), pay withdrawals from savings accounts, and redeem savings bonds Ensure adequate identification and proper and full recourse on all items accepted Receive payments on Checking Reserve Accounts, Loans, Safe Deposit Boxes, and various other accounts Process mail deposits Issue money orders and cashier’s checks Issue cash advances, buy and sell Canadian currency, accept coin requests, accept check reorders, make address changes, and process new enrollments for bank products and services Recognize opportunities to cross-sell products and services offered through FNB Balance cash drawer Alert the supervisor to any unusual situations which should come to the attention of all the CSRs or management Become well versed with the Bank Secrecy Act and Reg CC, and follow all procedures adopted by management Attend required staff meetings Follow security procedures Support a diverse and inclusive culture Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by management   Position Requirements JOB REQUIREMENTS Education: High school diploma or equivalent required Experience: Previous customer service experience and cash handling experience are preferred PHYSICAL DEMANDS/WORK ENVIRONMENT Manual dexterity for repetitive use of computers, calculators, telephones, and counting currency Stand for long periods of time Lift up to 25 pounds on an occasional basis Primary work environment for this position is that of a typical office setting   HOURS Scheduled between the hours of 8:00am – 6:00pm, Monday through Friday; however hours will vary by location 8:00am – 12:00pm every other Saturday (F/T), and 8:00am – 12:00pm every Saturday (P/T) Location may change by need between all three branches and will be scheduled accordingly It is expected that work be completed, therefore additional hours may be required in order to accomplish certain tasks Time cards are required and any time over 40 hours will be paid at the rate of time-and-one-half   First National Bank Bemidji is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) Employer.  Women, minorities, individuals with disabilities and veterans are encouraged to apply.    Exempt/Non-Exempt Non-Exempt   Full-Time/Part-Time Full-Time and/or Part-Time   Location First National Bank of Bemidji   Salary Range Starting at $18.00/hour   This position is currently not accepting applications. To search for an open position, please go to http://TheFirstNationalBankofBemidji.appone.com Follow us

 

Click here for technical assistance.