Share Email Opening Apply Now
Title

Enterprise Technician I 

Description

SUMMARY

Provide a point of contact for end users to receive support and maintenance within Muscogee Creek Nation Casinos technology environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely, accurate fashion, and provide end-user assistance where required. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on assistance at the desktop level.

ESSENTIAL DUTIES AND RESPONSIBILITES

Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop Devices for their entire lifecycle.

Responsible for the installation and configuration of desktop computers, peripheral equipment and software.  This includes patch updates, and hardware replacements.

Works with vendor support contacts to resolve technical problems with desktop computing equipment.

Perform onsite analysis, diagnosis, and resolution of peripheral hardware and software issues for end users, and implement corrective solutions, including offsite repair for remote users as needed.

Assist in software releases and roll-outs according to Change Management best practices at the desktop level.

Use IT support request system to document, prioritize, and track requests.

Create, review, and update documentation on resolutions and troubleshooting.

Travel to complete repairs as necessary.

Utilize Inventory Data management software to maintain inventory accuracy and workflow.

Ensure the procurement requests are compatible with all current technology standards.  Report exceptions, duplications and optimization opportunities.

Build strong end-user relationships by keeping commitments and having a strong customer service-orientated approach at providing support.

Become familiar with each business department and their respective applications. Learn fundamental operations of commonly used software, hardware, and other equipment.

Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements. #ind1

 
Position Requirements

EDUCATION

Associate degree in the field of computer science, MIS, computer information systems or information systems and/or equivalent work experience.

Preferred Certifications: A+, Network+, Security+, MCDST, etc.

EXPERIENCE

3-5 years related work experience in the field of Information Technology

Excellent technical knowledge of PC and desktop hardware

Excellent technical knowledge of PC internal components

Hands-on hardware and desktop application troubleshooting experience

Extensive equipment support experience with laptops, applications, desktops

Working technical knowledge of current protocols, operating systems, and standards

 
Gaming License  
Full-Time/Part-Time Full-Time  
Number of Openings  
Req Number INF-20-00001  

This position is currently accepting applications.

Apply Now



WE ALSO RECOMMEND

Other Jobs Within Same Category
Systems Specialist in Tulsa, OK
Posted on: 1/6/2021
[Apply Now]

Enterprise Specialist in Tulsa, OK
Posted on: 12/15/2020
[Apply Now]

Security Analyst in Tulsa, OK
Posted on: 11/5/2020
[Apply Now]


Other Jobs Within 60 Miles
Enterprise Specialist in Tulsa, OK
Posted on: 12/15/2020
[Apply Now]

Systems Specialist in Tulsa, OK
Posted on: 1/6/2021
[Apply Now]

Security Analyst in Tulsa, OK
Posted on: 11/5/2020
[Apply Now]

F&B Customer Service Representative in Beggs, OK
Posted on: 7/17/2020
[Apply Now]

Food & Beverage CSR in Checotah, OK
Posted on: 12/7/2020
[Apply Now]



 


AppOne.comTM   copyrightŠ1999-2017 HR Services, Inc.
Click here for technical assistance.