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LMS Administrator  

Category Business Support  

Job Summary:
Responsible for overseeing and administering the development, implementation and utilization of the Learning Management System housing the Jurisprudence Assessments and potentially other tools for service provision to State Boards. Works collaboratively with IT support, external vendors, and assessment department staff to develop and maintain the LMS platform and included components. Provides service to State Boards regarding the jurisprudence assessments by working collaboratively with the Boards, State Services staff, and Legal Support staff to ensure all regulatory compliance requirements are met and to ensure data is accurately presented in the LMS platform. Oversees the ongoing daily operations of the LMS and provides reports to the Director of Business Development, Director of State Services and the Vice President of the CCE, Business Services and Partnerships Division.

Essential Duties and Responsibilities:

1. Manages LMS functions which include monitoring course content and evaluating processes to ensure they are completed within given timeframe,
2. Analyze, identify, and communicate LMS system and business requirements to State Boards
3. Investigate and resolve any data or system inconsistencies or discrepancies
4. Provide ongoing technical support to users
5. Work with IT and vendor to ensure proper setup and learning with the LMS system
6. Perform high level administrative functions
7. Oversees, coordinates, monitors, and evaluates daily progress towards project completion
8. Ensures State Boards are informed of the status of their projects which include updates, changes, implementation and assisting with content management
9. Identifies and solves problems that may delay project compl??tion
10. Seeks opportunities to increase internal and external customer satisfaction
11. Provides regular reports to appropriate Directors, Vice Presidents and Executives.
12. Other duties as assigned

Position Requirements


Education and Experience

• Bachelor's degree required, business degree preferred;
• 2 year of customer service experience required;
• 2 year of database management and/or computer experience required;
• Excellent verbal and written communication skills required;
• Ability to pay close attention to detail for accuracy and thoroughness in completing work;
• Or equivalent combination of education and experience.

Language Ability:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization

Communication Ability:

Excellent verbal and written communication skills

Math Ability:

Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Ability to deal with problems involving a few concrete variables in standardized situations

Computer Skills:

Demonstrated proficiency in Microsoft Word, Excel, Access and Outlook

Physical Demands:

• Must occasionally lift and/or move up to 40 pounds
• Regularly required to use hands and talk or hear
• Frequently required to sit and reach with hands and arms
• Occasionally required to stand, walk, stoop or kneel, and crouch or crawl
• Occasionally required to climb stairs

Full-Time/Part-Time Full-Time  
Shift Days  
Position LMS Administrator  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Req Number BUS-20-00002  
Open Date 10/29/2020  
Location National Board for Certified Counselors  
About the Organization The National Board for Certified Counselors, Inc. and Affiliates (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and administer a national certification system and to identify qualified counselors who have voluntarily sought and obtained NBCC board certification. The organizational mission is to advance counseling as the premier certification body of the profession with the vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is comprised of three organizational affiliates: the National Board for Certified Counselors (NBCC), the Center for Credentialing & Education (CCE), and the NBCC Foundation (NBCCF).

NBCC and Affiliates has operations and partnerships in approximately 40 countries providing professional certifications, occupational credentials, training programs, educational activities, and public mental health services through institutes and residencies. Over 66,000 board certified counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services, and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals.

NBCC's primary organizational functions relate to the development and operation of quality credentialing, certification, and quality assurance programs. CCE creates and administers other occupational programs, including education and training activities, and leverages credentials to best serve communities. Additionally, CCE provides management services for associations, boards, agencies, and other organizational clients. NBCCF administers programs focused on capacity building, the expansion of access to mental health services in underserved and never-served communities, and the development of high-quality professional developme  
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently accepting applications.

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