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Title

Commercial Operations Manager 
Description

Candidate Profile

Hilldrup has an immediate need for a customer service-oriented operations professional to provide leadership, supervision and support to the onsite installation, set-up and move teams. Primary responsibilities include providing facilities management support for Move-Add-Change work at the Corporate Headquarters for a Fortune 200 company. This candidate will have regular interactions with client facility managers, project managers, and contract administrators. Incumbent will report to the General Manager of the Atlanta, Georgia branch.

Specific Job Responsibilities include:

  • Manages move associates, installers and event set-up teams;
  • Ensures all services including office moves, event set-ups and furniture installations are executed within the specified service level agreements;
  • Monitors, prioritizes and executes work orders within defined service level agreements;
  • Determines appropriate staffing levels and recruits appropriate candidates;
  • Interfaces with Facility Management Team and Vendors;
  • Conducts performance reviews for all personnel in the department;
  • Monitors and controls equipment and safeguards company assets;
  • Responsible for safety compliance of all local drivers;
  • Accountable for ensuring all work rules and policies, such as uniform compliance, are adhered to;
  • Determines training needs for individual service providers;
  • Responsible for communication of the Hilldrup Mission Vision and Values.
  • Conducts regular crew meetings;
  • Determines the root cause of any non-conformances issued to local operations;
  • Takes the necessary corrective and preventive actions that will remedy the non- conforming service. Monitors those results to ensure their effectiveness. Reports said actions to the General Manager in a timely basis.
 
Position Requirements

Minimum Job Qualifications Required

• Four-year degree from an established, accredited university, preferably with a concentration in project and/or business management and/or equivalent experience;
• Six to eight years Commercial Services experience;
• Four to five years of previously supervising hourly associates;
• In-depth understanding of industry best practices and efficiencies;
• Outstanding financial and business acumen;
• Outstanding critical thinking and problem-solving skills;
• Ability to effectively develop and maintain working relationships with internal and external stakeholders;
• Strong customer service orientation;
• Exceptional organizational abilities and strong attention to detail;
• Excellent written and verbal communication skills;
• Adept regarding the use of technology;
• Commitment to highest ethical practices;
• Systems Furniture and Space Planning experience preferred.

Incumbents will be expected to embrace and champion Hilldrup’s organizational competencies/values:

  • Empowered Accountability
  • Purposeful Agility
  • Fearless Communication
  • Uncompromised Integrity
  • Infectious Positivity
  • Unwavering Commitment
 
Full-Time/Part-Time Full-Time  
Position Commercial Operations Manager  
Exempt/Non-Exempt Exempt  
Location Atlanta, GA  
EOE Statement Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  

This position is currently not accepting applications.

To search for an open position, please go to http://HilldrupMovingandStorage.appone.com


 


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