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Title

Operations Floater 

Description

PURPOSE

This position is responsible for providing support in various operational roles based on operation needs.

PRINCIPAL ACCOUNTABILITIES

  • Driver Manager Coverage
  • Plan assigned fleet of drivers for success by focusing on key aspects (hours of service, transit time, driver performance, customer requirements, safety compliance, etc.).
  • Focus on driver retention by build strong relationships with each driver, monitoring performance, and keeping drivers informed and motivated.
  • Ensure assigned fleet of drivers are compliant in all FMCSA regulations.
  • Monitor pickups and deliveries for service failures and proactively alert the necessary parties when a load is in jeopardy of failing.
  • Utilize operational reports and metrics to ensure operating effectiveness.
  • Load Coordinator Coverage
  • Ensure customer service is met through repowering, relaying, or rescheduling freight.
  • Minimize layover trucks.
  • Meet company's driver home time goals.
  • Provide optimal plans for trucks in territory in adherence to company stated goals.
  • Monitor and manage non-paid miles.
  • Maximize utilization of local driver.
  • Equipment Control Coverage
  • Review carrier's daily reports.
  • Assign empty equipment to the carriers.
  • Call customs brokers/forwarders to ensure that trailers that have been delivered are crossed into Mexico in a timely manner.
  • Account Manager Coverage
  • Meet or exceed individual customer Service Level Agreements (SLA).
  • Monitor and rectify scorecard by customer.
  • Ensure daily solicitation goals are met.
  • Ensure understanding and use of all USA Truck service offerings.
  • Meet or exceed operating plan line haul goals by accounts
  • Ability to meet deadlines and deliver exceptional service through positive engagement and patience.
  • Ability to work in a team environment to continuously improve results.
  • Ability to promote a culture of trust and safety.
 
Position Requirements

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • High school diploma or equivalent required
  • Bilingual - Spanish
  • General skills in Microsoft Office, multiline phone system, and DOT regulations

PREFERRED SKILLS

  • Ability to effectively communicate to all levels of the organization.
  • Excellent written and verbal communication and interpersonal skills.

SUPERVISES OTHERS

This position supervises others and responsible for being results oriented, collaborative, delegate effectively and strive for harmony, ensuring team effectiveness.

Working conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required to:

  • Remain in a stationary position for extended periods of time
  • Frequently operate a computer for extended periods of time and regularly operate other office productivity machines
  • Occasionally ascend/descend stairs
  • Frequently communicate with peers, supervisors, third parties, and other employees to exchange accurate information and answer questions
  • Occasionally move up to 20 pounds of office objects
  • Occasionally attend meetings in buildings adjacent to corporate office requiring travel in outdoor weather conditions, and occasionally attend meetings at off-site locations with varied internal and external conditions
  • Travel domestically as necessary

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.

 
Full-Time/Part-Time Full-Time  
Position Operations Floater  
Close Date  
Exempt/Non-Exempt Exempt  
Open Date 10/23/2020  
Location Laredo Terminal  
About the Organization

USA Truck is driven to be a premier North American transportation solutions

provider that improves the lives of team members, customers, industry partners,

and our communities. We promote a culture of trust in a safe, fun,

and friendly environment where people grow and thrive.

 
EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.
 

This position is currently accepting applications.

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