Share Email Opening Title Field Service Engineer - Minneapolis/St.Paul (Minnesota)  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Category Global Service   Description About the role: We are seeking a Field Service Engineer whot is located in the Minneapolis/St. Paul area due to heavy travel (100%). This position reports to the Field Service Engineer Manager.    Key Responsibilities: Install, service and maintain medical laser systems; Nd :YAG , Er:YAG and intense pulsed light. Provide professional, courteous, enthusiastic, prompt and skilled technical service to Sciton customers. Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems. Respond to service requests and ensure on-site repair within 48 hours. Manage and assist in the shipment of service parts to customer sites. Manage 130-160 service calls per year. Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems. Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures. Build trust with customers by ensuring integrity and accountability. Partner with cross-functional Sciton departments to ensure comprehensive, coordinated and effective communication and support approaches.   Knowledge, Skills and Abilities: Knowledge of optics, electronics, cooling systems, power supplies and laser systems Strong customer service skills, positive attitude, and ability to clearly and tactfully communicate with others. Proficiency in the Microsoft Office suite required. Prioritization and multi-tasking skills required. Excellent communication, customer interaction and phone interaction skills required. Able to lift, push, and pull a minimum of 20 pounds   Position Requirements Work Experience and Education: Bachelor’s or Associate’s degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting, technical support, customer service, and dispatch experience. Medical device experience is a strong plus.   Full-Time/Part-Time Full-Time   Position Field Service Engineer - Minneapolis/St.Paul (Minnesota)   Location Remote Any   About the Organization SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals. At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact. Life at Sciton: At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees: • The support, recognition, and room to grow their careers within Sciton. • Empowerment to develop their creative genius and encouragement to be lifelong learners. • Incentives for creativity and innovation across the organization.   This position is currently not accepting applications. To search for an open position, please go to http://ScitonInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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