Share Email Opening Title Data Center IT Infrastructure Technician   Description POSITION SUMMARY: BASIC FUNCTION The Data Center IT Infrastructure Technician supports customer needs within their space in NTT colocation data centers. The technician is expected to handle support tickets and remote hands requests from inception through resolution. This includes troubleshooting hardware issues with servers, network devices, cabling, and basic power connectivity. ESSENTIAL DUTIES & RESPONSIBILITIES Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks. Installation of cabling and cable organization per NTT or client standards, to include labeling. Troubleshooting and diagnostics of hardware. Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices. Perform commissioning and decommissioning of hardware. Troubleshooting of low voltage cabling to include both copper and fiber. Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations. Perform installation and maintenance on Power Distribution Units within client enclosures. (leaves room for eventual underfloor work) Work in a standard ticketing system, providing clear, timely, and appropriate customer communications. Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system. Periodically join call bridges to troubleshoot and validate infrastructure related issues. Adhere to Change Control Processes and Standards Support 3rd party vendor activities. Process all tickets within SLA guidelines and follow procedural requirements.   KNOWLEDGE, SKILLS & ABILITIES Previous experience working in a complex high availability data center environment. Working knowledge of data center processes and design (power, cooling, redundancy). Working knowledge of airflow management best practices. Working knowledge of computer hardware. Understanding of networking components and infrastructures. Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling. Familiarity with patch panels. Knowledge of copper and fiber cable testing equipment. Excellent troubleshooting and problem resolution skills. Able to operate material handling equipment – server lifts and pallet jacks. Ability to demonstrate effective team and interpersonal skills. Experience with Data Center incident resolution, asset management, and logistics. Critical thinking and decision making related to outage risk assessment. Regular, predictable attendance is essential for satisfactory performance. Strong understanding of servers, routers, network switches, and patch panels. Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues. Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty. Must have the ability to communicate effectively both written and verbally. EDUCATION & EXPERIENCE High School Diploma or GED required. CompTIA A+ certification or equivalent experience required. CompTIA Network + and BICSI Installer 1 certification preferred.   Position Requirements PHYSICAL REQUIREMENTS Physically assist in moving and racking equipment. Able to climb a ladder and work on a raised platform. Able to safely lift and move up to fifty (50) pounds. Must have the ability to perform office-related tasks which may include prolonged sitting or standing. Must have the ability to move from place to place within an office environment. Must be able to use a computer. Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers. WORK CONDITIONS Data Center environment with varying temperatures and loud noises; extensive daily usage of workstation or computer.   SPECIAL REQUIREMENTS Must work on-site; no telecommuting permitted. Must be comfortable working in a highly critical, fast paced environment with shifting priorities. Must possess a current, valid state-issued driver’s license. Must be flexible in schedule to support department needs as needed. (Coverage for In-Fill type projects, PTO, sick leave, etc.) Must satisfactorily pass or complete any required client background checks or training.   Shift Days   Exempt/Non-Exempt   Position Data Center IT Infranstructure Technician   Number of Openings 1   Exempt/Non-Exempt Non-Exempt   Hiring Manager(s)   Location NTT Global Data Centers Americas, Inc., Hillsboro   About the Organization Global Data Centers is a division of NTT Ltd. and incorporates DPA, e-shelter, Gyron, Netmagic, NTT Indonesia Nexcenter, RagingWire and other NTT Communications group Data Center divisions. Our combined global platform is one of the largest in the world, with over 140 data centers spanning more than 20 countries and regions including North America, Europe, Africa and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier-one global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our highly reliable, scalable, and customizable data centers. NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation. All applicants for employment will be subject to pre-employment drug testing, a criminal background check and education/employment verification. Additionally, some positions require a review of driving records, credit checks, and/or successful completion of the federal governments 'Public Trust' background screening.   EOE Statement NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information and characteristics, marital status and registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.   This position is currently not accepting applications. To search for an open position, please go to http://RagingWire.appone.com

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