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Title

Front Counter Staff - ICE at the Parks 

Description

Job Purpose

Performs a variety of customer service related duties as well as assisting the manager on duty with general supervision of facility and its programs

Duties and Responsibilities

  • Interact with customers both in person and over the phone
  • Assist with all rink programs and events
  • Hand out / hang rental skates
  • Communicate professionally both in writing and verbally to customers and staff
  • Answer phone professionally and provide accurate answers to customer questions
  • Route calls to appropriate personnel
  • Handle registration for memberships and facility programs
  • Receive payments and fees for memberships and facility programs
  • Accurately record payments and issues receipts
  • Accurately enter information into database
  • Maintain front counter area
  • Birthday Party host / hostess
  • Make renewal / birthday calls and past due balance calls as assigned
  • Cleaning / keep rink tidy and organized
  • Any other duties as assigned
 
Position Requirements

Qualifications

  • Must be available to work evenings, weekends, and holidays
  • Must be at least 16 years of age
  • Experience preferred

 

Working Conditions

Position is located in a recreational facility. Work may need to be performed outside or throughout the facility

Physical Requirements

Requires standing / sitting for extended periods of time and use of a computer, keyboard, etc. May require lifting up to 50lbs

 
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Part-Time  
Location Ice at the Parks  
Req Number GUE-20-00017  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Tags  

This position is currently accepting applications.

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