Share Email Opening Title Deployment Services Project Manager   Description POSITION SUMMARY: BASIC FUNCTION The Deployment Services Project Manager will be responsible for the implementation and deployment of all infrastructure related requirements for NTT Global Data Centers Americas customers within the region in which they are located. Standard suite of services implemented include IT and data center related infrastructure to small, medium and enterprise client base. This position is also required to coach and mentor Project Coordinators. Regular, predictable attendance is essential for satisfactory performance. ESSENTIAL DUTIES & RESPONSIBILITIES Assists in all aspects of client facing infrastructure from pre-implementation to post-implementation Gathers customer requirements and specifications Implements contracted services on time, within budget and according to specifications Provides ongoing project management for infrastructure projects throughout the life of the customer contract Recommends appropriate process and procedure revisions as needed to focus on continuous improvement Schedules and facilitates weekly project status meetings with clients, vendors and internal project team Works with Deployment Services Supervisors and Technicians to coordinate and report on the implementation of infrastructure projects Works with Deployment Services Supervisors and Technicians to coordinate and report on quality assurance testing Determines scope, milestones, tasks, risks, assumptions, objectives and dependencies relating to projects Uses Microsoft Project and SharePoint to document, schedule, track and report on the various projects Uses Salesforce to track revenue milestones Documents, publishes and tracks action items, owners, and due dates Interfaces with customers, vendors and internal departments as necessary Coordinates, places and tracks equipment orders and shipments to meet project deadlines Escalates team and client issues as appropriate Develops and maintains various client account documentation Works with the technical staff to ensure test plans have been completed Prepares status reports to keep management, clients, and project team informed of project status and related issues Coordinates and responds to requests for changes from original specifications Tracks and reports on quality assurance metrics Adheres to pre-defined departmental objectives and metrics to provide high level of customer service Supports strategic departmental objectives Performs other tasks as assigned KNOWLEDGE, SKILLS & ABILITIES Working knowledge of Windows, Salesforce and SharePoint Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project) Knowledge of IT and data center infrastructure Knowledge of SSAE 16 and other industry certifications a plus Possess excellent problem solving, critical thinking and interpersonal skills Possess excellent verbal and written communication skills Possess excellent customer service skills Highly motivated self-starter Ability to multi-task and remain calm in dynamic environment EDUCATION & EXPERIENCE B/S degree or equivalent education and/or work experience required. Must have a minimum of 7 years of relevant work experience that includes 2 years of experience within the data center co-location industry is required. PMP certification is preferred.   Position Requirements PHYSICAL REQUIREMENTS Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments. This position requires the ability to lift and carry objects weighing up to 20 pounds. WORK CONDITIONS Data Center and typical office environment with daily usage of a computer and/or workstation keyboards and terminals. Work on site No telecommuting SPECIAL REQUIREMENTS Periodic travel to other locations, customer or vendor sites. Must be able to respond to emergency situations at the data center Responsible to carry a cell phone and provide 24 x 7 support as needed Must be willing to work outside normal business hours, including weekends, late nights, holidays.   Shift Days   Exempt/Non-Exempt   Position Deployment Services Project Manager   Number of Openings 1   Exempt/Non-Exempt Exempt   Hiring Manager(s)   Location NTT Global Data Centers Americas, Inc., Sacramento   About the Organization Global Data Centers is a division of NTT Ltd. and incorporates DPA, e-shelter, Gyron, Netmagic, NTT Indonesia Nexcenter, RagingWire and other NTT Communications group Data Center divisions. Our combined global platform is one of the largest in the world, with over 140 data centers spanning more than 20 countries and regions including North America, Europe, Africa and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier-one global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our highly reliable, scalable, and customizable data centers. NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation. All applicants for employment will be subject to pre-employment drug testing, a criminal background check and education/employment verification. Additionally, some positions require a review of driving records, credit checks, and/or successful completion of the federal governments 'Public Trust' background screening.   EOE Statement NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information and characteristics, marital status and registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.   This position is currently not accepting applications. 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