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Title

Customer Success Scientist - Engineer 

Position Customer Success Scientist - Engineer  
Full-Time/Part-Time Full-Time  
Location US - Headquarters Based in Austin Texas  
Description

Do you thrive in customer and team collaboration, hands-on problem solving, and leading-edge technology implementation? L7 Informatics (L7) is looking for talented scientists and engineers to join our growing Customer Success team as they roll out the revolutionary Enterprise Science Platform (ESP). Customer Success Scientists are the process experts that work with our industry-leading customers to model laboratory and manufacturing workflows within ESP.

 
Position Requirements

Responsibilities:

  • Collaborate with customers to map their process, data, and workflow requirements including but not limited to:
    • Consult with customers to ensure best practice translation of their workflows into ESP
    • Apply ESP data architecture strategies to structure workflow information
    • Configure ESP to reflect client workflows and reporting
    • Perform verification testing of ESP workflow configurations
    • Support client testing
  • Troubleshoot issues customers may have with workflow execution
  • Scope and author consulting services statement of work documents
  • Translate customer needs into new core product software requirements

Education, Experience, and Skills Requirements:

  • Minimum of a MS in a relevant life sciences field or engineering or BS with 5 years industry/research experience
  • Background in both process simulations and hands on execution of life sciences processes (bioprocessing, computational biology, bioinformatics, molecular genetics, etc).
  • Base level understanding of programming languages
  • Excellent written and verbal communication skills
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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