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Title

Operations Center Technician 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Req Number KGS20-0051  
Category Information Technology  
Division Koniag Government Services  
Location KGS Fort Collins, CO  
Description

Koniag Government Services is looking for an Operations Center Technician to join our team in support of a federal client located in Fort Collins, CO. Pursuant to PL 93-638, as amended, Preference will be given to qualified applicants who are a member of a Federally Recognized Native American Tribe.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Operations Center Technician position provides 24/7/365 network and system support and monitoring for the Department of Interior (DOI) data center located in Lakewood, CO. The technician monitors system alerts, batch processes, and performs various scheduled system checks. Based on the alerts, the technician would be responsible for performing troubleshooting steps or escalating the alert to the appropriate team. Other responsibilities include assisting with the day to day maintenance and operations of a data center.

 Responsibilities:

  • Monitor alerts, batch processes, and perform scheduled system checks. Follow documented procedures for any abnormalities and/or escalate to the appropriate group.
  • Determine severity of problem, issue, or alarm and initiates problem resolution as appropriate; following standard escalation procedures for incident/problem tracking and resolution. Interact with support personnel on problem resolution.
  • Properly document issues as appropriate within turnover documents, Remedy ticketing system, and email.
  • Maintain and update an on-call database. This includes proactively reaching out to various teams to update on-call schedules and contact information.
  • Assist with data center operations duties, such as racking servers, running and testing Ethernet cables.
  • Update Data Center documentation within spreadsheets and Visio.
  • Initiate critical incident alerts. – open bridge
  • Support UNIX, Linux, Windows, and IBM Z/OS Mainframe systems.
  • Assist the Unix Team with junior administer functions.
  • Initiate and facilitate critical incident communication protocols according to documented standards and SLA’s.
  • Inform Shift Supervisor of problems encountered during shift. Document in the daily turnover logs and verbally communicate with the next shift any issues or problems that may have occurred.
  • Recommend and implement process/procedure improvements that will increase efficiency or improve consistency of services. Document new and updated operating procedures in the proper repository.
  • Familiar with all normal operating procedures and capable of implementing non-standard, unique, complex procedures independently.
  • Ability to work closely in a diverse small team environment as well as independently.
  • Provides Help Desk support after hours and on weekends.
  • Perform password resets on Mainframe, Unix/Linux, and Windows systems.
  • Monitor and maintain a secure environment for the Data Center.
 
Position Requirements

Requirements:

  • Ability to work in a 24/7/365 environment.
  • Occasional alternate shift coverage to fill in for vacations/sick time.
  • Strong attention to detail and the ability to follow documented processes.
  • Strong communication skills (both written and oral).
  • Strong troubleshooting and computer skills.
  • Authorized to work in the U.S. without sponsorship.
  • Must be able to pass the Public Trust Government background investigation

Working Environment & Conditions

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to manipulate, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The work load may require the incumbent to sit for extended periods of time. The incumbent must be able to read, perform simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move items that weigh up to 25 lbs. Specific vision abilities required for the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law.  We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag.com or by calling 703-488-9377 to request accommodations.

 
Travel Requirements  
Security Clearance  
About our Company

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com

 

Our Equal Opportunity Policy  

This position is currently accepting applications.

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