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Title

Remedy Administrator/Developer  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Req Number KGS20-0050  
Category Information Technology  
Division Koniag Government Services  
Location KGS Fort Collins, CO  
Description

Koniag Government Services is looking for a Remedy Administrator/Developer to join our team in support of a federal client located in Fort Collins, CO. Pursuant to PL 93-638, as amended, Preference will be given to qualified applicants who are a member of a Federally Recognized Native American Tribe.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The ideal candidate shall conduct the following duties in relation to the BMC Support Position:

  • Experience providing BMC support in a customer focused organization with proven ability to communicate effectively with both team members and customers.
  • Experience across all phases of full development life cycle to include competencies/focus areas in:
    • Demonstrated experience in conducting working sessions for requirements gathering
    • Demonstrated experience in developing technical options and recommendations
    • Proficient in the development and customization of workflow and processes
    • Development and presentation of prototypes
    • Documentation of technical designs and solutions
    • Proficient with the promotion of code and functions across environments (development to production)
    • Proven ability to support multiple projects simultaneously in a fast-paced environment
  • Maintenance and problem resolution of call center software, email notification software, GUI interface software, and applicable webpage software.
  • Provides system maintenance and resolves issues reported by helpdesk staff, managers, and clients.
  • Coordinate with the end user for satisfaction on application requirements.
  • Make recommendations for major application installations/upgrades.
  • Corrects errors to maintain applications after implementation/upgrades.
  • Reviews computer system/application capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system/application. If it is not possible, develops and implements feasible alternatives as required.
  • Researches, designs, develop, and/or modifies enterprise-wide Remedy systems in order to meet System Owner or Customer requirements.
  • Plans for system and development deployment as well as responsible for meeting software compliance standards for the entire Remedy System.
  • Works on Tier II trouble ticket management for the Remedy System.
  • Uses his/her experience in ITIL processes to manage the interfaces into other management systems such as configuration, change and problem management.
  • Analyzes business or operating procedures to devise the most efficient method of accomplishing work.
 
Position Requirements

Additional Requirements

  • Bachelor’s degree preferred
  • Ability to work collaboratively
  • Strong interpersonal, written, and oral communication skills
  • Performed at least two Remedy upgrade projects, including one moving from 7.x – 8.x
  • Experience and a good working knowledge of Unix/Linux or Windows is a plus
  • Java and XML experience is a plus
  • At least 7 years’ experience in the  use of BMC Remedy applications is preferred
  • The contractor shall have an in-depth knowledge, expertise and proven experience in assisting large, complex organizations in the adoption and transition to at least three of the following BMC products:
    • BMC Remedy Incident (Required)
    • BMC Service Request Management (Preferred)
    • BMC Remedy Change
    • BMC Remedy Problem
    • BMC Atrium CMDB/Asset Management and/or ADDM Discovery
    • BMC Action Request System
    • Service Level Management

Working Environment & Conditions

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to manipulate, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The work load may require the incumbent to sit for extended periods of time. The incumbent must be able to read, perform simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move items that weigh up to 25 lbs. Specific vision abilities required for the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law.  We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag.com or by calling 703-488-9377 to request accommodations.

 
Travel Requirements  
Security Clearance  
About our Company

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com

 

Our Equal Opportunity Policy  

This position is currently accepting applications.

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