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Renewal and Recertification Coordinator 

Category Customer Service  

Job Summary:

The Renewal and Recertification Coordinator in the Certification and Credentialing Services Department is responsible for and works with current certificants and credential holders during the renewal and recertification process in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures. The Renewal and Recertification Coordinator serves as an expert and is the primary contact during this process. The position ensures excellent customer service and timely response to phone calls and emails related to renewals and recertifications. The position also assists in the implementation of and ongoing support of any programs for renewals and recertifications.


• Serves as an expert on renewal and recertification and best practices and services for NBCC and CCE.

• Represents NBCC in communications with current certificants and credential holders.

• Works closely with Customer Relations and Engagement Manager to develop and implement infrastructure for the renewal and recertification processes.

• Coordinates with Communications Manager to engage NCCs on a regular basis in order to assess needs and aid in retention.

• Assists in coordination and organization of departmental mass communications.

• Ensures timely response to phone calls and emails related to renewals and recertifications, including inquiries related to status, use of NBCC and CCE resources, and others as assigned.

• Reviews and processes continuing education audits and voluntary audits for current and reinstating certificants and credential holders. Reviews and processes Continuing Education Verification for state licensure boards.

• Facilitates the responses to all matters regarding inappropriate use of certification and/or credential marks by certificants and credential holders.

• Assists Customer Relations and Engagement Manager in ongoing quality improvement of all activities related to recertification and recredentialing of certificants and credential holders.

• Responsible for gathering data, requesting queries, and providing necessary reports to Customer Relations and Engagement Manager.

• Other duties as assigned.

Supervisory Responsibilities (if applicable):
• None.

Position Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to work remotely if necessary.


• Communication – Must be able to listen to others, process information, and communicate effectively.

• Adaptability – Ability to adjust to circumstances and think creatively.

• Task Management – Involves working efficiently and competently.

• Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.

• Quality Focus – Having a high level of commitment to not only doing your job but doing it well.

• Problem Solving – Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Teamwork and Collaboration – Ability to work cooperatively with other individuals and make valued contributions to the outputs of others in order to assist own team or project to achieve the required outputs.

Education and Experience:

• Master’s degree in counseling required
• NCC required
• Two years’ related experience and/or training required

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Regularly required to use hands and reach with hands and arms.
• May require overnight travel.
• May need to be able to work from home for extended periods of time.

Full-Time/Part-Time Full-Time  
Shift Days  
Position Renewal and Recertification Coordinator  
Close Date  
Exempt/Non-Exempt Exempt  
Req Number CUS-20-00005  
Open Date 10/8/2020  
Location National Board for Certified Counselors  
About the Organization
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently accepting applications.

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