Share Email Opening Title Temporary Bilingual Voter Assistance Hotline Representative  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   About the Organization Agency Description: Asian Americans Advancing Justice - Los Angeles is the nation’s largest Asian American, Native Hawaiian and Pacific Islander (AANHPI) legal and civil rights organization and serves more than 15,000 individuals and organizations every year. Founded in 1983 as the Asian Pacific American Legal Center, Advancing Justice - LA’s mission is to advocate for civil rights, provide legal services and education, and build coalitions to positively influence and impact Asian Americans and Pacific Islanders and to create a more equitable and harmonious society. Through direct legal services, impact litigation, policy analysis and advocacy, leadership development and capacity building, Advancing Justice-LA seeks to serve the most vulnerable members of the AANHPI community while also building a strong AANHPI voice for civil rights and social justice. Advancing Justice–LA is an equal opportunity/affirmative action employer. All qualified persons are encouraged to apply, regardless of race, color, creed, ethnicity, national origin, ancestry, age, sex, gender, sexual orientation, gender expression, disability, HIV status, marital or domestic partner status, or religious affiliation.   Description Position Summary: This position is a full-time, temporary position that will terminate on November 3, 2020 or when the Voter Assistance Hotline project terminates, whichever comes first. The Voter Assistance Hotline is an LA and Orange County program providing information to the callers, and escalating severe issues to the supervising attorney. Under the supervision of a designated supervisor, the Bilingual Hotline Representative is responsible for answering phone calls from community members, conducting in-language information gathering, providing voter information assistance, and assisting supervisors in addressing remaining issues. This position works closely with its assigned supervisor to troubleshoot issues and make decisions. The start date for this position is October 23, 2020. Duties and Responsibilities: Answer helpline calls from low-income, AANHPI language-speaking individuals with voting related questions and issues Respond in language to basic questions about voting rights and voting options over the phone Provide brief service related to voting with the support of a supervising attorney Escalate specific voting-related issues to the supervising attorney, including informing the attorney of all relevant information from the caller Provide in-language support such as interpretation and translation to the supervising attorney dealing with escalated problems Perform administrative duties including but not limited to inputting call information into centralized database Provide written translation of Voter Assistance Hotline materials, as needed All other duties as assigned   Position Requirements Qualifications: Verbal fluency in English and either Korean, Mandarin, Cantonese, Tagalog, Vietnamese, or Thai Dedication to serving immigrant communities and a sincere commitment to working on behalf of low-income immigrants; Strong attention to detail and organized; Comfort with technology tools, such as Google Drive, cloud-based telephone applications, text messaging, etc. Ability to work independently and quickly, under general supervision; Strong preference for applicants with some knowledge and prior experience in a social services environment Requires reliable in-home internet connection, a computer, and a telephone Working Conditions: This position will be entirely remote. This role routinely uses computers, phones, and reliable access to the internet; There is no travel required for this temporary position; If demands exceed availability for assistance, weekend shifts may be considered if the individual is available Physical Requirements: While performing duties of this job, the temporary employee is regularly required to talk and listen on a telephone. The employee must be able sit or stand to use a computer and telephone.   Full-Time/Part-Time Seasonal   Exempt/Non-Exempt Non-Exempt   Pay Range 18.50 per hour   CA Bar Status   This position is currently not accepting applications. To search for an open position, please go to http://AsianAmericansAdvancingJusticeLosAngeles.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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