Share Email Opening Title Customer Service (Account Manager)  About the Organization Our Company is a high energy, Employee-Owned company focused on creating raving fans by helping our customers deliver on their brand promise with cost-effective, high-performing products. We pour our Core Values of Expertise, Service, and Passion into providing high quality parts in a global marketplace. 'We make it easy' for all of our stakeholders to have long-term, productive partnerships with our Company: our customers, our suppliers, and especially our Employees. To our Employees: we pledge to provide you with a positive culture, effective management and development, and the resources you need to unleash your natural talents in the pursuit of excellence and continuous growth. We want you to THRIVE with ESP! To THRIVE means to grow vigorously, to prosper, or to progress toward a goal despite obstacles. And together we will THRIVE when we: T: Take Ownership H: Have Fun R: Create Raving Fans I: 'I've Got Your Back' V: Create Value Every Day E: Embrace Change These Core Values and Behaviors describe who we are as a Company: what we value, what we celebrate, and what we seek in each other. We are proud to be a 100% Employee-Owned Company. We encourage all Employees to embrace the sense of ownership in everything they do. We believe all roles are critical and our potential for success is unlimited if we work together as a team.   Description Job purpose The Quick Parts Division Customer Service (Account Manager) maximizes ESP International’s relationship with the Company’s Quick Parts Division Customer Base. The Customer Service (Account Manager) is the primary point of contact with customers in regards to their daily order fulfillment needs. Essential Duties and responsibilities Exceeds Customer Expectations Provides World Class Service by continuously interacting with RBU Customers in regard to the fulfillment of their daily order needs and achievement of on-time-delivery goals Responds promptly to general written inquiries into open orders, delivery schedules, and shipping information Works with other QPD team members to proactively identify and successfully fulfill customer expedite needs and other schedule changes Enters QPD customer orders (including sending acknowledgements), performs customer/item setups, as needed Proactively manages part margins at the time of order entry. Works with customers regarding price changes/revisons to meet QPD margin goals Places and manages supplier purchase orders related to QPD product as needed. Handles associated supplier activity (acknowledgements, etc.) and communicates with suppliers to meet QPD On-Time goals and expectations Assists Technical Sales Engineer and Quoting Specialist with administrative and clerical functions related to Quoting, as needed Actively uses CRM to record noteworthy events as defined by ESP International expectations Maintains Quality Standards Embraces the Quality Management System in all activities Applies internal quality policies and procedures in support of Company’s mission and customer standards Assists in documenting customer concerns and complaints through ESP’s CAPA system (Entry of CAPA events and RGA authorization for customers) To perform this job successfully, an individual must be able to accomplish each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Position Requirements Qualifications Education, Licenses/Certifications and Work Experience Associate’s degree from college or technical school and two years of related experience and/or training; or equivalent combination of education and experience. Familiarity with pressure situations and how to handle them in a professional business manner also required. Job Skills, Knowledge, and Abilities Language Skills: Possesses high level business writing skills (Proficient w/written English). Ability to speak effectively with associates of ESP. Quantitative Skills: Ability to work with mathematical concepts such as probability and statistics. Ability to apply concepts such as fractions, percentages, ratios, graphs, and proportions to practical situations. Critical Thinking: Able to display high level reasoning skills in order to solve multiple, complex situations. Technical Skills: Advanced Computer Skills. Proficient in Microsoft Outlook, Word, Excel, and PowerPoint and Database systems. Other Critical Competencies: Communication: Communicates well both verbally and in writing, shares information and ideas with others, has good listening skills. Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image. Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. Problem Solving/Analysis: Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts. Sense of Urgency: Prioritizes well. Shows energy. Reacts to opportunities. Instills urgency in others. Meets deadlines. Stays focused under pressure. Working conditions The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Physical requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with abilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, talk or hear, and view a computer monitor or video display. The associate frequently is required to use hands and/or fingers to type, handle, or feel. The associate is occasionally required to stand, walk, and reach with hands and arms. Associate may be required to travel long distances with overnight stays. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.   Full-Time/Part-Time Full-Time   Shift First   Location Cedar Rapids- North   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://EngineeredSealProductsInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Talent Acquisition Specialist in Cedar Rapids, IA Posted on: 9/30/2021 [Apply Now]

Click here for technical assistance.