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Title

Irrigation Service Specialist 

About the Organization Hidden Creek Landscaping, Inc. is an award-winning Design/Build and Maintenance firm serving high profile clients since 1998. We like to blaze our own path with innovative ideas in landscape design, management, and personnel with a focus on creating a higher quality life not only for clients but also our team. At our core is delivering exceptional customer service for those that expect more while concentrating on safety, quality, and efficiency at every level. We are driven to grow and create opportunities for our team to build their career and achieve our goal of being a premier landscape firm nationally.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Position Irrigation Service Specialist  
Description

Strategic Importance of this Role to the Company:

The Irrigation Service Specialist is a pivotal part of the Maintenance Division and to the success of Hidden Creek Landscaping in keeping irrigation and lighting systems working properly and efficiently to help maintain a healthy and beautiful landscape. This position is responsible for annual maintenance, service calls, and providing quotes for additional repairs and improvements on irrigation, lighting, and water feature systems. Delivering exceptional customer service is expected and is the foundation of our successful relationship with our clients.

Time management is key with this position, as you could be performing multiple jobs per day and problem solving in order to complete jobs safely, with quality, and in an efficient manner. This position is also involved in snow removal operations.

Core Capabilities:

  • Think Safety (yourself and others), Quality and Efficiency.
  • Strong critical thinker
  • Team player who is always willing to do and be more.
  • Effective communication skills (both verbal and written).
  • Positive, forward thinking attitude
  • Being on time and dependable.
  • Ethics and integrity- Do the right thing (especially when nobody is watching) and be a man of your word.
  • Ability to take direction from Managers.
  • Ability to give direction to Crew Members.
  • Willingness to accept responsibility.
  • Lead by example.
  • Ability to push through adversity and be stronger on the other side.

Work Conditions:

  • Ability to work with hand tools, power tools, small engine equipment, and a variety of materials
  • Loading and unloading necessary equipment
  • Ability to work in a fast-paced environment
  • Work near or on heavy equipment and other vehicles on a regular basis
  • Work outdoors in various conditions
  • Flexible working hours including occasional weekend work

Rles and responsibilities in this position are:

Daily:

  • Follow a schedule to perform Irrigation startups, repairs, small installations, audits, fine tuning and shutdowns.
  • Test systems for proper functioning of valves and timers when service is completed to avoid rework and free return visits.
  • Make a proposal for repairs, additional work and or advised work and present the proposal to the production manager, account manager, or homeowner.
  • Communicate with Production Manager to make sure schedule is on schedule and open items are back on the schedule to be completed the next day.
  • Monitor and restock the van to assure proper supply of parts and equipment.
  • Conduct daily inspections and maintenance on vehicles, tools, and equipment to make sure you are safe.

Weekly:

  • Wash all equipment, trucks and trailers assigned to you.
  • Follow up with any potential sales leads on your own or with your Production Manager and account managers.
  • Meet with Production Manager to review upcoming schedule

Provide EXPECT MORE Customer Service:

Daily:

  • Reports to Production Manager each morning and prior to leaving job site for the day with a full job status report.
  • Dedicated to quality customer service.
  • Go the extra mile to ensure customer satisfaction.
  • Speak with current client on jobsite to ensure total client happiness.
  • Answer all customer inquiries to best of knowledge or direct the customer to an outlet with the proper knowledge.
  • Handles 'moments of truth' effectively and positively.
  • Ensure total job completion.
  • Leave jobsite in a clean professional state.
  • Communicate with other team members of potential problems on job sites.
  • Always be seeking ways in which we can add value to the customer and make it known to the Production manager.

Weekly:

  • Create a positive company culture that makes happy, enthusiastic, employees want to help!
  • View customers as part of the Hidden Creek family other than just numbers.
  • Share client feedback and provide recognition on a weekly (at least weekly) basis to team members who produced client jobs.

Monthly:

  • Eliminate barriers to superior customer service!
  • Remember job site hours are not the driving force, quality and customer satisfaction is.
  • Follow up with clients to ensure complete happiness with all aspects of job.
  • Meet with Production Manager and D/B on site for jobs that will be transitioning from install to maintenance. This will allow for visual of the property as well as a time for questions or concerns to be discussed.
 
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Benefits Paid Time Off, Paid Holidays, Medical & Dental Insurance, 401(k)  
Rate of Pay  

This position is currently accepting applications.

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