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Title

Appointment Setter (Audi Fort Lauderdale)  

Description

Qvale Auto Group has 70 Years in the automotive industry, owning and operating 12 dealerships across the US from California to Florida.

"We are a team committed to providing value, quality and excellence in sales and service; inspired by our customers' standards and the Qvale family reputation for integrity."

Qvale Auto Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

The Appointment Setter answers incoming Digital Service Leads, Phone Inquiries and performs Customer follow up in a friendly and helpful manner. He or she will create appointments and make outbound calls to insure Excellent Customer Service. In addition, he or she will continue their knowledge base for the dealership's Service Department.

The ideal candidate will be enthusiastic and have some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

RESPONSIBILITIES

  • Manages all incoming service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
  • Master and follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest’s questions.
  • Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
  • Using the Blueprint Knowledge Drive to search for answer(s) to guest’s questions prior to transferring the phone call to a Service Advisor.
  • The ability to work Monday through Friday 11:30 am - 8:00 pm and every other Saturday
  • Being punctual to work and when returning from lunch and break with a full adherence to set schedule.
  • Following the “Client Care Center Policies and Procedures” manual.
  • Performs other duties as assigned
 
Position Requirements

QUALIFICATIONS

  • Bilingual is a plus
  • High school diploma or GED required; some post high school education or training preferred
  • Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
  • Proficient operational software techniques for DMS, Service CRM and any additional dealer-specific software.
  • Working knowledge of the industry
  • Helpful attitude and friendly demeanor
  • Highly professional and dependable
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Strong organizational and time management skills
  • Excellent telephone skills
  • Strong computer and internet skills, including Microsoft Office suite


BENEFITS

  • Competitive Pay
  • Paid Time Off (PTO)
  • 401(k)
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Formal Ongoing Training Program
  • Excellent Advancement Opportunities
 
About the Organization Qvale Auto Group has 70 Years in the automotive industry, owning and operating 12 dealerships across the US from California to Florida.

"We are a team committed to providing value, quality and excellence in sales and service; inspired by our customers' standards and the Qvale family reputation for integrity."
 
EOE Statement The Qvale Auto Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at hr@qag.auto.  

This position is currently not accepting applications.

To search for an open position, please go to http://QvaleAutoGroupInc.appone.com



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