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Title

Program Coordinator 

About the Organization Come join Second Harvest Food Bank of Santa Cruz County! We are the first food bank in the State of California, and the second in the nation. We pride ourselves in providing 10 million pounds of food annually to over 65,000 people per month through our network of 150-member agencies and programs. We believe that a thriving community is one where everyone has access to nutritious food to support their health and wellbeing. Our team is dedicated to inspiring and supporting our community to provide nourishment for all community members.

Second Harvest seeks to attract and retain a diverse workforce that brings a broad range of perspectives and experiences to our work. We value lived experience alongside learned experience and we encourage you to apply, even if you don't believe you meet every one of our qualifications. We welcome applications from all qualified individuals, including applicants with a criminal history.  
EOE Statement Second Harvest is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Second Harvest will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Second Harvest is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

Reports to: Chief Programs Officer

The Program Coordinator is an integral part of the Programs department; they provide a combination of direct program services and community partner collaboration for projects. They are responsible for day-to-day coordination of the program; participant and volunteer advocacy, outreach and recruitment; preparing periodic and special reports/presentations; and overseeing and training project volunteers.

 

Program Site Portfolio:

  • Manage operations and logistics at designated sites, ensuring smooth distribution experience for participants
  • Conduct engaging nutrition education at designated P4P sites; collaborating with Nutrition Education Program Manager as needed for training and development
  • Build community and relationships with volunteers and participants connecting to common values
  • As appropriate, use popular education as a framework to engage with community and deliver nutrition education
  • Communicate any program-site related issues with supervisor and/or team to collaborate on solutions
  • As needed, collect data (demographics, participant or volunteer surveys) at sites within portfolio in order to contribute to shared knowledge
  • Redeems Rx cards from health partner patients
  • Collaborate with Program Officer on attendance goals at designated sites; work collaboratively with the team to boost attendance or close sites that are under specified cut-point

Community Outreach Specialization:

  • Collaborate with team members to offer professional development opportunities that Nutrition Ambassadors (NAs) have indicated they want and need
  • Develop, implement and evaluate any new pilot programs aimed at increasing community engagement via the Programs Team (i.e. Farmworker Initiative, etc.). Collaborate with team members to assist with operational and nutrition education components of new pilot programs.
  • Take the lead on outreach strategies to recruit new volunteer NAs. This can include creating and posting flyers in key locations, tabling at events, giving presentations, as well as delegating the work to other staff and volunteers
  • Take the lead on the Community Needs Assessment activities, in order to better understand community needs and perceptions, and better inform what the team can do to attract more participants. Recruit and train volunteer NAs to assist with the work
  • Participate in professional development coaching and/or trainings as needed on community engagement or other topics of interest in order to improve practices
  • If needed, may supervise any volunteers, student interns or AmeriCorps members

External Partnerships:

  • Actively engage in farmworker organizational conversations at local, state and federal level
  • Develop partnerships with community agencies, business/industry and local government (i.e. Center for Farmworker families, Agricultural Commissioner, Davenport Resource Center etc.) in order to learn and share promising practices
  • Collaborate on special events with other organizations focused on the farmworker populations when they need extra support as a way to foster collective impact
  • Explore collaboration with other departments, agencies and or organizations in order to integrate farmer focused pilot programs into their programming, and cross promote one another’s programs
  • Attend and represent Programs team and SHFB in a professional manner at external meetings as assigned by Officer

Customer Service:

  • Serve as the face of the food bank, representing the organization with a high level of customer service both in the office and in the community
  • Develop and maintain effective working relationships and deal tactfully and cooperatively with staff members, volunteers, agencies, community organizations, participants, and potential donors
  • Communicate effectively and respectfully with people of different racial, ethnic and cultural groups, different backgrounds and lifestyles; demonstrating a knowledge of, and sensitivity to, their needs.

Other:

  • Prepare correspondence, attendance tracking, reports, forms and schedules in a timely manner; proofread typed and other materials for accuracy, completeness, and correct language usage
  • Generate performance reports for grant compliance; create or collect supporting materials and documentation for grant proposals and applications
  • Participate, as needed, in special SHFB food bank events to educate the community and promote the goals of the food bank and its nutrition program
  • Collect participant stories to share on social media, newsletters, videos etc.
  • Prepare correspondence, tracking, reports, forms and schedules; proofreading typed and other materials for accuracy, completeness, and correct language usage.
  • Other duties as required

Benefits: For the employee: free dental and vision insurance (shared cost for dependents). Free life, long-term care, long-term disability, and AD&D insurances. Shared cost medical insurance: Kaiser and Blue Shield. Eligibility begins on the first day of month following 30 days of employment (i.e. if you are hired June 20th, you are eligible starting August 1st). This benefit package is valued at an average of over ten thousand dollars a year.

  • First year: 15 vacation days, 12 sick days, and 10 holidays.
  • 403(b) Retirement Plan: Second Harvest matches employee contributions up to an annual cap.
  • Employee Assistance Program

Job Details: This is a full-time, regular, non-exempt position with a starting hourly rate of $18, DOE. Shift is most commonly Monday-Friday with occasional weekend and evening hours. This is a grant funded position through June 30, 2021. Possible extension of position is dependent on grant renewal.

 
Position Requirements

Training and Experience

  • Experience working with low socio-economic residents, government, nonprofit or faith-based organization
  • Experience with community outreach and engagement
  • Bachelor’s OR Associate’s degree in Education, Sociology, Psychology, Community Studies, Social Work, Public Health, or other related field; OR two years of college course work OR equivalent education and experience equal to two years of experience for one year of education/course work OR High school diploma and equivalent experience.

Knowledge/Skills/Ability

  • Comfortable communicating respectfully with people from different racial, ethnic and cultural groups, and from different backgrounds and lifestyles; sensitivity and understanding of diverse, socio-economic, cultural, disability, and ethnic backgrounds of residents in the community at-large
  • Experience with community engagement and knowledge of community resources (governmental, community, and social service organizations and their functions)
  • High degree of flexibility, ability to multitask, and meet strict deadlines
  • Strong personal computer skills, including spreadsheet and word processing to generate files and manipulate data, utilizing spreadsheet and word processing tools.
  • Correct English and Spanish usage, spelling, grammar and punctuation
  • Basic filing and record keeping methods and procedures
  • Maintain confidentiality of information
  • Promote SHFB and/or program to prospective participants and or the community

Physical Requirements

  • Able to safely lift or carry items weighing up to 25 pounds
  • Able to hear normal conversations and speak clearly in person and on the phone
  • Able to see and read documents
  • Able to walk up and down stairs
  • Requires some outdoor work, frequent standing and sitting throughout the day

OTHER REQUIREMENTS

  • Bilingual English/Spanish required. Bicultural strongly preferred
  • Must be able to work evenings and some weekends in order to best reach the community
  • Must have access to a motor vehicle, as well as valid auto insurance coverage, for occasional driving on the job
  • Must have valid California Driver’s License and a satisfactory driving record, as documented by a current MVR (will be obtained by the Food Bank’s insurance carrier)
  • It is the responsibility of all SHFB personnel to participate in our Food Safety/Food Defense programs
  • In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.
 
Pay Range $18 an hour, DOE  
Benefits  
Close Date 11/15/2020  

This position is currently not accepting applications.

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