Email Opening
Title

Customer Service Representative  

Division Extang  
Location Ann Arbor, MI - Extang  
Description

Extang, A Truck Hero Company, is currently looking for a Customer Service Representitive to help support our customers' needs.

We are seeking an individual interested in working in a positive, team-based environment who is committed to providing excellent customer care. We welcome new employees who seek to grow their careers and be a part of our exciting future!

Great Things!

  • Paid Time Off
  • Immediate Paid Holidays
  • 401(k) with Employer match
  • Tuition Reimbursements
  • Health care Benefits starting the 1st of the month following hire

POSITION SUMMARY:

Interact with customers to provide information in response to inquiries about products and services as offered through Extang. Must handle and resolve customer inquiries and complaints in an efficient, thorough and positive manner.

PRIMARY RESPONSIBILITIES:

  • Handle and answer high volume of customer calls
  • Process orders received via email, phone or fax same business day
  • Respond to high volume of email inquiries, within 24 hours or less, with accuracy
  • Provide technical and warranty support of Extang products
  • Responsible for quarterly (or more frequent) outbound customer calls
  • Above average ability to multi-task while maintaining integrity and quality of service
  • Additional duties as assigned by Customer Service Manager
 
Position Requirements
  • Two or more years of customer service and technical support, in an office or call center environment is highly preferred.
  • High School Diploma/GED equivalent. Some college or Bachelor’s degree preferred.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook) required.
  • Excellent verbal and written communication skills with high-level attention to detail.
  • Excellent organizational skills and proven ability to multi-task.
  • Excellent work history, attendance, initiative and drive to succeed.
  • Maintain excellent communication and relationship with others; be a team player; maintain a positive attitude. Have a level of disposition, motivate fellow associates and foster a team-oriented environment.

In light of the current pandemic situation, to protect all team members we also require the ability to:

  • Pass daily pandemic health screening protocols which include responding to CDC recommended personal health and activity related questions.
  • Follow pandemic safety protocols which may include:
    • Wearing of an approved face covering at all times
    • Washing hands/use of hand sanitizer upon entry to facility and as needed throughout the day
    • Cleaning/disinfecting of personal work area
    • Maintaining social/physical distancing requirements (six feet from others) whenever possible
    • In some circumstances submitting to company paid virus testing through approved medical provider
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Open Date 9/29/2020  
Req Number CUS-20-00053  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  

This position is currently not accepting applications.

To search for an open position, please go to http://truxedo.appone.com



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