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Title

Patient Services Check In 

Category Patient Services  
Description

POSITION SUMMARY: The Patient Services Check In staff provide exceptional patient care and promote practice success throughout the patient experience. Duties include greeting patients, maintaining and verifying accurate patient information, scheduling appointments and delivering positive patient communication.

REPORTS TO: Office Manager

SUPERVISES: N/A

 
Position Requirements

ESSENTIAL RESPONSIBILITES:

  • Ensures Quality of Care and Exceptional Customer Service through:
    • Patient Communication Management
      • Greet patients in a friendly, professional manner
      • Follow up on missed appointments
      • Triage patient’s needs to schedule appropriately
    • Patient Education
      • Provide patient education on the purpose and expectations of their appointment
      • Answer phone inquiries related to our products and services
  • Ensures Practice Success throughout each patient encounter through:
    • Appointment capture
      • Effective schedule management and optimization
    • Data Collection and Accuracy
      • Collecting and entering thorough demographic data, and verify its accuracy.
    • Drive and Coordinate Patient Flow
      • Monitor patient flow throughout the office, properly communicating delays
  • Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

 

 

EDUCATION AND/OR EXPERIENCE:

  • High school graduate, or equivalent
  • Above average knowledge in health science, math, and Microsoft Office (Word, Excel)
  • Previous medical office experience and knowledge Optometry is preferred

 

 

COMPETENCIES:

 

  • Proficient in EHR, including exceptional keyboarding skills
  • Excellent interpersonal and verbal communication skills
  • Detail oriented with strong organizational skills
  • Ability to obtain knowledge and skills on the job or through educational courses
  • A strong commitment to helping people
  • Polite, professional, and courteous
  • Ability to lead, motivate and promote a team environment
  • Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
  • Report for scheduled work shifts in a dependable and timely fashion pursuant to MWEC attendance policy

 

 

 

 

 

 

 

 

ENVIRONMENT AND PHYSICAL DEMANDS:

  • Physical Activity:Talking, Hearing.

  • Physical requirements: Sedentary work.Involves sitting most of the time.

  • The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

     

    PERSONAL DEVELOPMENT:

  • Staff members are required to meet training expectations within the initial 90-day probationary period.This training includes instructional sessions on medical coding/billing, mechanical equipment, optical math, optical physics, and job-specific responsibilities, along with education on basic optical terminology and ocular diseases.

  • Obtaining certification in optometric field is encouraged.MWEC will provide assistance to all employees eligible for the Employee Career Development Program.

 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Pay Rate $12.20  
Position Status Fulltime  
Manages Others No  
Travel Required No  
Position Patient Services Check In  
Exempt/Non-Exempt Non-Exempt  
Location MWEC Fort Wayne-Coliseum  
About the Organization The vision of the doctors and staff of Midwest Eye Consultants is to provide our patients with excellence in eye health care. In order to fulfill this vision, the doctors of Optometry and Ophthalmology, along with our technicians, opticians and patient services staff, embrace the ongoing evolution in eye care through expanded technology and knowledge. In addition, our doctors of optometry work hand in hand with doctors of ophthalmology, enabling us to provide both primary and secondary care.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
supervisorUID None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://MidwestEyeConsultants.appone.com



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