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Title

Central Reservations Sale Rep 

Category Marketing  
Description

SUMMARY

Responsible for promoting Grand Casino, in accordance with its Mission And Objectives, and ensuring optimum Guest Service and satisfaction.

ESSENTIAL DUTIES OF THE POSITION:

  • Answers telephones and book reservation requests such as: hotels, concert tickets, restaurants, and golf tee times in accordance to criteria.
  • Answers guest inquires about special events, promotions and other on-property information.
  • Maintain a strong working knowledge of the player’s club to effectively explain the club benefits to guests.
  • Handles routine Guest service complaints and exhibit discretion in identifying guest service situations that require supervisory attention.
  • Maintain a strong working knowledge of the current software for completing job duties to include but not limited to issuance of comp, redemption of promotional items, booking room by room type and return rate plans.
  • Inform prospective Hotel guests of room value options.
  • Up sell properties by informing guests of various other amenities and events (i.e. golf, restaurants, etc).
  • Verifies accuracy of guest room, golf, and concert tickets and / or restaurants confirmations with each guest.
  • Answers switchboard and connects calls in a prompt, courteous manner.
  • Provides efficient service in receiving and distributing calls, paging.
  • Maintains a log of phone problems, and reports any situations which need attention to the appropriate department and/or individual.
  • With a working knowledge of proper emergency procedures, administers same over the intercom in a calm, clear voice, as needed.
  • Contacts in-house Security and Emergency Medical Technicians as needed, and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary, to report emergency situations.
  • Issues guest complimentary from applicable gaming application.
  • Maintains a working knowledge of room rates, types, locations, package plans, special features, information on all outlets, hours of operations and various local attractions, in order to advise guest of same, whenever possible.
  • Ability to follow operational practices in regards to the players club, marketing promotions, coupon redemption, complimentary and property as a whole.
 
Position Requirements

COMPETENCIES

  • Values based leader and active role model in living and teaching the MLCV Way
  • Trustworthy and collaborative relationships with others
  • Delivering guest service that is more immersive, customized and responsible to changing expectations.

EDUCATION and/or EXPERIENCE:

  • High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment.
  • One (1) year experience in the hospitality industry or telemarketing, preferred.
  • Ability to type 50-80 words per minute or more.
 
Full-Time/Part-Time Part-Time  
Shift -not applicable-  
Position Central Reservations Sale Rep  
Division Grand Casino Hinckley  
Close Date  

This position is currently not accepting applications.

To search for an open position, please go to http://MilleLacsCorporateVentures.appone.com



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