Share Email Opening Title Customer Service Representative - Tax-Related  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description At Valor Global, it’s our people who define us and make us who we are. Through our people, we deliver extraordinary customer experience for companies across the globe. We are relentlessly committed to the success and growth of our people. We carry out this commitment through a set of programs focused on helping you achieve your dreams. Our philosophy is that everyone deserves a path to their highest potential, while assisting others in realizing their dreams that will ultimately improve life for everyone. As a result, much of our team chooses to stay and grow their career as part of the Valor family.   IDEAL CANDIDATES POSSESS: Ability to work effectively under pressure Strong attention to detail Strong verbal and written communication skills Personal sense of motivation and a results-driven mindset Ability to be a strong team player Strong comfort level with navigating multiple monitors and programs simultaneously No criminal history (we do require a background check) Typing speed of 30+ WPM Reliable internet connection at home.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Resolves customer inquiries and questions regarding tax-related concerns Assisting in all facets of Customer Service Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list Data entry into CRM system Educate taxpayers on customer specific information Contacts customers to gather market research May be required to work overtime to support the needs of business This position is remote (work-from-home) to start, but could be called back into the office, post-pandemic   BENEFITS: Paid Federal Holidays OFF Medical, Dental, Vision benefits 4% match 401K Monday-Friday Schedule And more!   Position Requirements EDUCATION AND EXPERIENCE: High school diploma or equivalent Proficient in computer applications Minimum 1 year customer service experience Data entry and typing skills Knowledge of customer service principles and practices   ADDITIONAL REQUIREMENTS Must have your state taxes paid and filed  Must be able to pass a background check (no felonies or misdemeanors)  Must be able to obtain a fingerprint clearance through our 3rd party  Must be able to report on-site in Downtown Phoenix.   KEY COMPETENCIES: Excellent verbal and written communication skills Listening skills Problem analysis and problem-solving Customer service orientation Organizational skills Attention to detail Judgment Adaptability Team work     Full-Time/Part-Time Full-Time   Rate of Pay   Position Customer Service Representative   Location Department of Revenue   About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.   This position is currently not accepting applications. To search for an open position, please go to http://GMI.appone.com Follow us

 

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