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Title

Broadband Installer Apprentice 

Description

Under general supervision, performs a variety of duties pertaining to the installation and maintenance of video and data services to customer premise and equipment. Complies with all rules set forth by Thomasville Utilities.

Performs new cable installations from system feeder tap port to the customer's equipment interface. This includes aerial / underground drops and inside wiring to customer video and data equipment.

Installation and provisioning of high-speed Internet services to new and existing customers via cable modem to include networking.

Provides Level I data support, Troubleshoots cable modem, Ethernet network, OS and CPU equipment.

Installs various software and hardware to enable customer Internet access.

Troubleshoots and finds drop related problems.

Replaces or rewires house drops or any part thereof when it is necessary to correct drop related problems.

Educates customer of the proper operation and use of interface equipment. Provides customers with information on company services and costs.

Coordinates with scheduling, dispatch, or supervisors on job status, problems encountered and rescheduling requirements.

Recovers company equipment from customer's premises when performing disconnection

Is responsible for the safe care and use of company vehicles, tools and equipment at all times.

Performs all duties safely in accordance with Thomasville Utilities safety policies, training and procedures. Reports all hazardous conditions to immediate supervisor for correction.

Performs on-call rotation as assigned by supervisor.

 
Position Requirements

Must have high school diploma or GED.

Must be physically able to climb poles and/or ladders, and be able to perform work at heights.

Meets Thomasville Utilities certification criteria for Level II status.

Must be able to lift, carry and handle ladders and weights up to 90 pounds.

Must meet Thomasville Utilities standards of appearance and demeanor at all times.

Must have a valid driver’s license and driving record must meet the requirements outlined in the company’s Driver Safety Standards.

Must work well with other company employees to provide excellent customer service.

Must maintain excellent relationships with customers to create and maintain a high level of customer satisfaction with the company and its services.

 
Physical/Environmental Requirements The primary work environment of this position is in field, the candidate will be exposed to extreme weather conditions and will be on occasion required to perform manual tasks. These tasks will include but are not limited to the following (lifting, pulling, pushing, climbing and walking over rough terrain).  
Location City of Thomasville  
About the Organization Our Vision

A progressive and unified community providing an inviting place to live, work, play and prosper.

Our Mission

In partnership with our community, Team Thomasville will deliver excellent and dependable public services while building trusting relationships through openness, inclusion and innovation.

Our Values

Trustworthy & Dependable
We are dedicated to provide reliable services to our citizens and community.

Equal & Inclusive
We will empower a diverse and progressive culture to strengthen community partnerships.

Accountability & Transparent
We will maintain business practices that build community trust with openness, integrity and accountability.

Modern & Innovative
We will execute creative plans and innovative strategies to bring sustainable growth to our entire community.  

This position is currently accepting applications.

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