Share Email Opening

Director of Practice Operations 


Are you proven clinical leader looking for an opportunity to 'make a difference'??
Are you able to think strategically and implement process improvement initiatives??
Then look no further…...

Community First Health Centers is currently seeking a Director of Practice Operations to lead and support the operations of our New Haven, Algonac and Port Huron medical clinic locations.

Under the direction of the Chief Operations Officer (COO), the Director of Practice Operations ensure value based, safe, competent, efficient and quality focused service is provided as well as assuming the role of our Agency's Safety Officer. The ideal candidate for this role will be a proven clinical leader who will facilitate activities to ensure high quality care related to our health care operations, regulatory compliance and administrative services are provided in line with our Agency's Mission, Vision and Core Values. This position will be housed at our New Haven medical facility located at 58144 Gratiot Avenue but weekly travel to our other sites is required.

Daily responsibilities of our Director of Practice Operations may include:

• Participation in Leadership initiatives to implement and/or improve services provided in line with the Agency's Mission, Vision and Core Values
• Accepts responsibility as the Agency's Safety Officer and steers the Safety Committee
• Serves as a liaison between the operations and Executive leadership team regarding value based care initiatives, integration projects, operational efficiencies and proper escalation of issues
• Takes ownership of assigned special projects, researches data and follows through with detailed action plans
• Collaborates on performance expectations and strategic plan
• Supports the practice management team and ensures functionality of vital systems to clinic operations including patient registration, check in/out, scheduling, clinic flow, referral tracking/coordination, population health and panel management
• Ensures services provided complies with regulatory requirements and Federal funding requirements
• Ensures onboarding plans are complete and documented for each new hire including annual competency testing, skill validation and documentation for all clinical and support staff
• Directly supervises practice management and EMR Administrator
• Oversight of EMR/medical records utilization while working to develop efficiencies
• Conducts performance feedback, coaching/guidance as needed and annual performance reviews
• Ensures effective departmental communication, teamwork and an overall positive work environment through effective leadership
• Promotes practices and processes that contributes to Agency success
• Establish customer service and patient experience initiatives
• Act as a patient advocate through monitoring and ensuring patient experience and satisfaction concerns are resolved
• Develops operational dashboard and reports for our value based care initiatives
• Develop, review and/or update policies and procedures, process improvements, training and development that supports efficient clinic workflows, productivity, quality improvement and patient satisfaction
• Ensures our Patient Centered Medical Home Recognition is maintained
• Ensures optimization of electronic health records (EMR) and other health information technology
• Collaborates with the medical provider staff to develop clinical services, operational efficiencies and make necessary changes for improved patient access and flow
• Works effectively and collaboratively with the Quality Director to ensure quality program integrity, consistency and requirements are met
• Works effectively and collaboratively with all departments and program managers to ensure effective and integrated health service provision
• Other duties and assignments as required

This is a full time; 40 hour per week position.

Hours will be gained predominately Monday thru Friday; 830am to 5pm but flexibility for late night and Saturdays may be needed based on business demands.

You must have the ability to travel between all three of our locations during the work week utilizing your own transportation with adequate insurance.

Why work for Community First Health Centers?

We offer a competitive compensation and benefits package including;
• Bi-Weekly Competitive Pay
• Excellent Health Insurance through Blue Cross/Blue Shield with low premiums and no exposure to a deductible, coinsurance or copays
• Dental coverage through Delta Dental of Michigan
• Vision coverage through VSP
• 100% Company Paid Short Term Disability Coverage, Long Term Disability Coverage, Life Insurance & AD&D Insurance
• Ability to 'Buy Up' additional Life and AD&D insurance for yourself, spouse and/or dependents
• 403(b) Thrift Savings Plan; 2% (up to 7%) annual salary employer contribution whether you participate or not!
• Generous Holiday, Vacation and Personal time
• Professional growth opportunities/cross training
• Employee Recognition and Assistance Programs

Community First Health Centers: Improving the quality of life for our community!!

Position Requirements

• Health care related Bachelor’s Degree required; Master’s Degree preferred
• 10 years of progressive responsibility/experience in a primary care, public health, clinic setting and/or related field
• Proven track record of developing cohesive teams as well as identifying, creating and successful implementation of process improvement initiatives
• Experience with an EMR system, trouble shootings and user management
• High level of analytical and problem solving abilities
• Capability to interface and maintain relationships will all programs/personnel
• Ability to work independently and with minimal guidance
• Excellent communication, presentation, interpersonal and customer service skills
• No fear in regards to change, ability to multi-task and always remain positive
• Willingness to travel to all clinics as needed/directed, valid Michigan Driver’s License and adequate insurance coverage
• Must maintain Basic Life Support certification

Full-Time/Part-Time Full-Time  
Location New Haven Administration  
About the Organization Community First Health Centers is a non-profit, Federal Qualified Community Health Center. We have been providing health care services through our nation's health center program since 1975. We service Macomb and St. Clair counties with offices in Algonac, New Haven & Port Huron. While our focus will always be on the underserved, our doors are open to the entire community in which we practice. Our mission is to provide high quality, patient centered health care that is respectful, compassionate and accessible to all members of our community. Our care is customized to each patient and offered in a 'patient first' atmosphere with exceptional customer service.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to


Other Jobs Within Same Category
-- None found --

Other Jobs Within 60 Miles
Registered Nurse (RN) Care Manager in New Haven, MI
Posted on: 11/11/2020
[Apply Now]

LPN Care Coordinator in Algonac, MI
Posted on: 11/13/2020
[Apply Now]

Custodian in New Haven, MI
Posted on: 11/13/2020
[Apply Now]

Medical Assistant - Sign On Bonus Available!!! in New Haven, MI
Posted on: 11/11/2020
[Apply Now]

Community Health Worker in New Haven, MI
Posted on: 11/12/2020
[Apply Now]


Click here for technical assistance.