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Title

Scheduling Coordinator - Call Center 

Category Patient Services  
Description

POSITION SUMMARY: Midwest Eye Consultants is in immediate need of an organized and dedicated scheduler to join our team. The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication and scheduling efficiencies through accurate data collection.

 
Position Requirements

ESSENTIAL RESPONSIBILITES:

  • Schedule appointments for patients.
    • Answer telephone promptly and in a polite and professional manner.
    • Obtain and enter accurate demographic information into the practice management software.
    • Schedule appointments for multiple practices through inbound calls to our dedicated scheduling line.
    • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
  • Act as a liaison for the patients and the practices.
    • Direct calls to other departments as needed.
    • Use sound judgment in handling calls.
    • Triage patients’ needs and know when to escalate calls to physicians or the practice manager.
  • Service Patients
    • Handle outbound calls to remind patients of upcoming appointments and follow up on missed appointments.

EDUCATION AND/OR EXPERIENCE:

  • High school graduate, or equivalent
  • Previous medical office experience is preferred but not required

COMPETENCIES:

  • Ability to handle confidential and sensitive information.
  • Ability to communicate effectively on the telephone.
  • Ability to handle a “call center” environment: work quickly and multi-task.
  • Ability to exercise good judgement to handle calls appropriately.
  • Ability to demonstrate good customer service.
  • Ability to handle inbound and outbound calls.
  • Ability to learn basic computer programs and processes.

ENVIRONMENT AND PHYSICAL DEMANDS:

  • Physical Activity: Talking, Hearing.
  • Physical requirements: Sedentary work. Involves sitting most of the time.
  • The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
 
Full-Time/Part-Time Full-Time  
Shift Days  
Pay Rate $12.25  
Position Status Full time with full benefit opportunities  
Manages Others No  
Travel Required No  
Position Scheduling Coordinator - Call Center  
Exempt/Non-Exempt Non-Exempt  
Location Midwest Eye Consultants, South Bend/Mishawaka Area  
About the Organization The vision of the doctors and staff of Midwest Eye Consultants is to provide our patients with excellence in eye health care. In order to fulfill this vision, the doctors of Optometry and Ophthalmology, along with our technicians, opticians and patient services staff, embrace the ongoing evolution in eye care through expanded technology and knowledge. In addition, our doctors of optometry work hand in hand with doctors of ophthalmology, enabling us to provide both primary and secondary care.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
supervisorUID None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://MidwestEyeConsultants.appone.com



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