The Application Coordinator for the Certification and Credentialing Services Department is responsible for the coordination of the application review and all related program activities for the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE). This position must implement all processes and tasks of the application review, relevant exam administration, and final certification and credentialing. The position requires a high degree of self-motivation with an ability to work independently; exercise strong attention to detail; and produce clear, detailed, concise, and professional written and verbal communications.
Coordinates and promotes certification and credentialing programs to the highest quality and standard to ensure programs are consistent with the mission and goals of the organization.
Communicates clearly and concisely with applicants, clients, and other professionals via letter, telephone, or email.
Functions as certification and/or credentialing program content expert.
Monitors and audits all aspects of certification and credentialing processes.
Continually coordinates established program expectations with team members, stakeholders, and management.
Creates and maintains collaborative relationships both internally and with stakeholders across multiple lines of business to foster program growth.
Facilitates team meetings.
Oversees all program-related billing functions to facilitate timely and accurate receipt of stakeholder fees, record maintenance, and generation of related financial reporting.
Maintains program certification and credentialing databases. Generates meaningful reports.
Assists in the development and management of the organization’s printed, electronic, and promotional materials for certification and credentialing programs, to include website content management.
Oversees application review, billing, certification and recertification, credentialing training, and other processes and procedures for assigned certifications/credentials.
Other duties as assigned.
Supervisory Responsibilities (if applicable):
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Ability to work remotely if necessary.
Communication – Must be able to listen to others, process information, and communicate effectively.
Adaptability – Ability to adjust to circumstances and think creatively.
Task Management – Involves working efficiently and competently.
Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.
Detail Oriented – Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
Critical Thinking – Ability to see an issue and use objective analysis and evaluation in order to form a judgment.
Education and Experience:
Bachelor’s degree required
Three or more years of professional experience managing processes
Or equivalent combination of education and experience
Strong business acumen
The work environment characteristics described here are representative of those an employe
This position is currently not accepting applications.
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